Making 2017 My Year of "Personal Accountability"

Elissa Tucker's picture

My husband is a college basketball coach. Over the holiday break, he gave each of his players a copy of the book, QBQ: The Question Behind the Question®.

He had noticed that when his players made mistakes on the court, their first response was to blame a teammate. 

Creating Work-Life Balance in 2017

Rachele Collins, Ph.D.'s picture

Perhaps largely due to the nature of their business, professional services firms have high expectations, and consequently some struggles, when it comes to the demarcation of work and home life. Work tends to be ubiquitous, and employees often struggle with guilt if they take advantage of benefits like vacation and personal time off.

Performance Reviews: How to Tell If It's Time to Break with Tradition

Elissa Tucker's picture

In my last blog, I wrote about the pros and cons of the annual performance evaluation and asked for your personal opinion on whether performance evaluations should stay or go. If you haven’t had a chance to vote in our poll, click on the image below to tell us what you think.

Getting People to Actually Like Virtual Collaboration

Lauren Trees's picture

What are the biggest disconnects between how people currently work and how they want to work, and what can organizations do to improve the future of work for everyone? This fall, APQC surveyed more than 1,000 people about their current work experiences and what changes would make them happier and more productive.

Performance Reviews: The Great Debate--Should They Stay or Go?

Elissa Tucker's picture

The end of the year can mean many things for employees and their managers: a few days off for the holidays, a little down time to clean out files and inboxes, or a great time to start planning ahead for the New Year. At many companies, it is also the time when managers call employees into their offices for their long-awaited, and sometimes dreaded, annual performance reviews. 

How Can Big Companies Keep Millennials From Leaving?

Alex Leake's picture

The days of staying at a company until retirement is now a foreign concept to many people—most of all, millennials. We know that millennials are more likely than any previous generation to switch jobs and that six in 10 millennials are open to new job opportunities. This is a great cause of worry for many employers, given the high cost of turnover and training.

Surprise! Women and Men Have Different Workplace Preferences

Rachele Collins, Ph.D.'s picture

In my not so recent past, I was a divorced single mother, working full-time, and going part-time to a local state university for my Ph.D. That was hard. The word that I used for my life during those days was satisficing – It generally means you do the minimum on all fronts to get by.

5 Biggest Benchmark Problems and How To Fix Them

Holly Lyke's picture

As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 300 professionals—across functional boundaries—to understand their common benchmarking practices and the value derived from benchmarking. What we found is that benchmarking does indeed play a vital role in many organizations.

Calling on All Strategic Workforce Planning Geeks!

Rachele Collins, Ph.D.'s picture

A couple of years ago, I was introduced to this organizational development (OD) technique called Open Space Technology, originally created by Harrison Owen in the late 1980’s. Open Space is essentially a meeting facilitation technique that is much less scripted, and much more, well, open, than someone who is extraordinarily Type A, like me, typically desires.

How Process Management is Like Teenage Boys?

Holly Lyke's picture

As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are:

  • performance measures to monitor—grades and standardized tests,

  • workflows to manage—time management and study habits, and

  • employees to engage—celebrating successes, keeping morale high, and working with my son to embrace changes to study habits and prioritizing assignments over video games.