Tips for Talking About Performance

Elissa Tucker's picture

When you sit down for your annual performance discussion, will the conversation focus on reviewing 2018 or planning for a better 2019?

Top 10 Ways to Onboard New Hires

Elissa Tucker's picture

What do you recall about your first day on the job? 

Our first days in a new job are some of our most memorable work experiences. And too often they do not make for positive memories. The typical onboarding process can leave new hires overwhelmed. New hires are inundated with forms, information, and new faces. Yet, at the same time, they may find themselves bored, without a computer, or even a lunch mate.  

KM Fills a Gap in AI Projects

Carla O'Dell's picture

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI pilots were creating alliances across the organization to do it.  APQC metrics research offers further support that close alliances are key to successful and sustainable KM programs. 

Future Proofing Your KM Program

Carla O'Dell's picture

There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really augment the KM team.

5 Common Hiring Mistakes and Tips for How to Avoid Them

Elissa Tucker's picture

With talent demand high and supply low, your organization can’t afford to make hiring mistakes. A quick Google search pulls up a bounty of articles on hiring mistakes and how to avoid them. In this blog, I am sharing five common hiring mistakes and tips for avoiding them—all based on APQC benchmarking and best practices research that you can trust.

How Ericsson Achieves HR Efficiency on a Global Scale

Elissa Tucker's picture

Swedish telecommunications company Ericsson AB has been on a journey to deliver HR services, to its nearly 100,000 employees worldwide, with increasing levels of efficiency and quality. Recently, I interviewed Ericsson’s Carlos Ballester via email to learn about Ericsson’s transition from a regional to a global HR services delivery model. Ballester, who is head of Ericsson’s global center of excellence for time, payroll, and benefits and head of its HR shared services center in Madrid, also described the benefits and challenges that have come with this change.

What Potential Leaders Need to Succeed

Jamie Capehart's picture

So we have now discussed how we know the organization and the individual, we have given them what they need to succeed and now we are going to put it in gear!

Engagement Must Be More Than a “Flavor of the Week”

Elissa Tucker's picture

The percentage of U.S. workers quitting has soared to a high not seen since 2001, reported The Economist just last week. With low unemployment and a surplus of job openings, employers need to strike a balance: They must find ways to get the most from their existing workers, while also providing a positive work experience that employees will be reluctant to leave. In short, employers need proven practices for engaging employees.

How Bad Motivations Can Erode Leadership

Jamie Capehart's picture

We discuss in my last blog how to understand the organization and know what is and is not accepted. With that information in mind, you can focus on the individual. Helping them understand themselves is key to enabling them be the best they can be by individualizing their development.

Step 2: Know Them

Leadership Capabilities: How Do You Choose the Right Person to Lead?

Jamie Capehart's picture

Making sure that you have the right leaders in place is no easy or small feat. The essence of leadership is knowing the direction you desire to travel and having the ability to influence the head, hands, and heart of others to follow you there. Of these three, the heart is clearly the most important because it’s here that emotion, passion, and discretionary effort abide. It is the heart that promotes greatness.