12 Emerging Practices in Quality Measurement

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How does your organization measure quality? Is it an enterprise-wide concern?

APQC recently researched how to use enterprise quality measurement to drive business value. We found that there are 12 emerging practices that exemplary organizations are leveraging to get even better results. In addition, there are 19 key foundational practices required to implement and maintain a stable and effective quality measurement system.

Seeking Presentations for APQC 2012 Process Conference

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We want to hear from you! Submit an abstract by May 31 to be considered as a presenter at APQC’s 2012 Process Conference. The conference is October 25-26, and the theme is Block & Tackle: Leveraging Process for Results. We are looking for presentations that tell the story of business process management initiatives from conception through implementation to results.

Read All About It! Recently Published APQC Reports

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Here are some of the newest additions to APQC's bookshelf. All are free to APQC members and available for purchase by everyone else. 

Business Excellence: Using Process Frameworks and Reference Models to Get Real Work Done

Financial Management: Effectively Managing Risk Across the Enterprise

Supply Chain Happiness

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I've almost finished reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com. I'm sure many of you have already read it since it came out last year and was #1 on The New York Times Bestseller List. But this was my first time through it. Fascinating book! I highly recommend it. The book got me thinking...how do most organizations deliver happiness? And how crucial is the supply chain to that happiness? 

Procuring by Category

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What practice in procurement is associated with shorter supplier lead times and faster PO
processing? Category Management. By clustering suppliers into categories, you can leverage similar market intelligence, sourcing strategies, and supplier relationship management programs. Here's an article with actual APQC data on this topic: Procurement Category Management: Faster Purchase Order Cycle Time

Killer Instincts in Product Development

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It might seem harsh to talk about killing potential new products before they launch. Killing them before they go to market means they never get a chance to be the next "big thing." But the reality is that organizations with the ability to make those tough decisions tend to have greater success in the market for those products that they do launch.

New Product Development - Best Practices and Performance Metrics

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Want to know how leading organizations keep their innovation processes rigorous yet flexible? APQC gathered data from 250+ organizations and created two reports: the first is more qualitative and focuses on the best practices. The second is quantitative and highlights the metrics and benchmarks of the best performing organizations. 

Logistics Keys to Success

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How does logistics impact the entire organization? Want to learn how to know if your organization is performing well? APQC has released a second edition of our popular Blueprint for Success: Logistics. It includes key measures, selected metrics, best practices, and case examples from successful organizations. 

 

Blue Coat Found the Green by Going Green

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Green Supply Chains Are Good for Business was Blue Coat Systems key takeaway when it revamped its entire supply chain. It revisited product design, logistics, and energy consumption. And found that going green helped save money.

Don't Get Squished Under the Wheels of Innovation

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Heads up! The wheels of innovation keep on rolling, and you don't want to get caught under your competitors' wheels. One of the best ways to avoid getting run over is to look both ways before you cross the street. When you can see what is coming, you can make a more informed decision about your path forward.