What is Blockchain?

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Much is being said these days about blockchain, also referred to as distributed ledger technology, and its impact on business. Let’s be honest with each other: are you familiar with blockchain? If you are not, then the good news is that you are not alone. And if you are extremely familiar, you are in fairly limited company.

Nike, Microsoft, and the NFL Tackle Innovation

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What do Nike, SG Helmets, and Microsoft have in common? They are driving innovation in the products used by players and coaches in the National Football League (NFL). Although the game itself hasn’t changed dramatically over the years, today’s players in the NFL can play in greater comfort and safety, thanks in part to 2014 Edison Award winners: Nike (an APQC member) and SG Helmets.

12 Emerging Practices in Quality Measurement

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How does your organization measure quality? Is it an enterprise-wide concern?

APQC recently researched how to use enterprise quality measurement to drive business value. We found that there are 12 emerging practices that exemplary organizations are leveraging to get even better results. In addition, there are 19 key foundational practices required to implement and maintain a stable and effective quality measurement system.

Seeking Presentations for APQC 2012 Process Conference

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We want to hear from you! Submit an abstract by May 31 to be considered as a presenter at APQC’s 2012 Process Conference. The conference is October 25-26, and the theme is Block & Tackle: Leveraging Process for Results. We are looking for presentations that tell the story of business process management initiatives from conception through implementation to results.

Read All About It! Recently Published APQC Reports

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Here are some of the newest additions to APQC's bookshelf. All are free to APQC members and available for purchase by everyone else. 

Business Excellence: Using Process Frameworks and Reference Models to Get Real Work Done

Financial Management: Effectively Managing Risk Across the Enterprise

Supply Chain Happiness

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I've almost finished reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com. I'm sure many of you have already read it since it came out last year and was #1 on The New York Times Bestseller List. But this was my first time through it. Fascinating book! I highly recommend it. The book got me thinking...how do most organizations deliver happiness? And how crucial is the supply chain to that happiness? 

Procuring by Category

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What practice in procurement is associated with shorter supplier lead times and faster PO
processing? Category Management. By clustering suppliers into categories, you can leverage similar market intelligence, sourcing strategies, and supplier relationship management programs. Here's an article with actual APQC data on this topic: Procurement Category Management: Faster Purchase Order Cycle Time

Killer Instincts in Product Development

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It might seem harsh to talk about killing potential new products before they launch. Killing them before they go to market means they never get a chance to be the next "big thing." But the reality is that organizations with the ability to make those tough decisions tend to have greater success in the market for those products that they do launch.

New Product Development - Best Practices and Performance Metrics

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Want to know how leading organizations keep their innovation processes rigorous yet flexible? APQC gathered data from 250+ organizations and created two reports: the first is more qualitative and focuses on the best practices. The second is quantitative and highlights the metrics and benchmarks of the best performing organizations. 

Logistics Keys to Success

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How does logistics impact the entire organization? Want to learn how to know if your organization is performing well? APQC has released a second edition of our popular Blueprint for Success: Logistics. It includes key measures, selected metrics, best practices, and case examples from successful organizations.