Great End-to-End Processes Start with Collaboration

Lochlyn Morgan's picture

I recently spoke with Diego Alvarado, process optimization manager at CMI, to discuss buy-in, engagement tactics, success factors, and some lessons learned from his experience with end-to-end process improvement initiatives.

Why should organizations be interested in establishing end-to-end processes?

Don’t Let Your Financial Management Mirror the Stock Market in 2019

Lochlyn Morgan's picture

As we prepare for and welcome the new year, we should reflect on what we’ve learned so that we benefit from our past indiscretions and don’t let bad habits slither back. With 2018 at a close, and the stock market becoming increasingly volatile, many are left unsure of what 2019 could bring.

4 Reasons Not to Fear Robotic Process Automation

Lochlyn Morgan's picture

Robotic process automation (RPA) has quickly become inevitable. In March of 2018, APQC interviewed Tilak Banerjee, a director at Dell-EMC, on RPA: “When we started in 2015, RPA was more or less a new concept in the shared services industry,” said Banerjee.