U.S Postal Service is Leveraging Its Strengths: Is Your KM Program?

Carla O'Dell's picture

It is probably old news to you, but I was taken aback to read an article in Wall Street Journal (WSJ) written August 4, 2014 by Laura Stevens. It said that Fed Ex and UPS use the U.S. Postal Service to deliver many of their ground packages, and Amazon is leveraging our dear old USPS, too. According to the WSJ, “For FedEx alone, the post office delivers an average of 2.2 million packages a day, or about 30% of the express-mail company's total U.S.

What ‘The Secrets of the Grown up Brain’ Can Tell Us About Having A Happier Outlook

Carla O'Dell's picture

I always have my eye open for research that might tell us more about how to leverage the expertise in our organizations, from novices to experts.  I stumbled across The Secret Life of the Grown up Brain (2010) I appreciated the highly readable, research-based and optimistic account of the (then) state of the cognitive, social and emotional development of the brain over a lifespan.

Top Three Approaches to Grow and Leverage Technical Expertise

Carla O'Dell's picture

In my last post on making the most of technical expertise, I talked about three knowledge gaps technical leaders are contending with: turning mid-career employees (aka “nex’perts”) into experts, speeding up the learning curve for novices and new hires, and creating new innovations and solutions. Earlier this year, APQC surveyed more than 750 people to find out what they’re doing to close these gaps and which tools and approaches are most effective.

The Innovators from 2014 Edison Awards

Carla O'Dell's picture

It is no secret around APQC that I am a big fan of Elon Musk, the CEO of Tesla Motors and CEO and Chief Designer SpaceX and SolarCity.

Not only is he a remarkable engineer, designer, and visionary (check out the products he has developed here), Musk is committed to making the world a better place. He is a “giver” in the parlance of Adam Grant’s book Give and Take.

Adam Grant Interview Part 2: Author of Give and Take On How To Facilitate Sharing Knowledge in KM Communities

Carla O'Dell's picture

On February 25, 2014 Carla O’Dell, CEO of APQC and knowledge management (KM) expert, led a conversation with Adam Grant, Wharton professor and author of the best-selling Give and Take (A Revolutionary Approach to Success) and APQC’s KM Advanced Working Group. The following is part two of that conversation about how alot of givers make the mistake of confusing taking with receiving. In part one of the interview Dr.

Adam Grant, Author of Give and Take, On Keys To Building KM Communities

Carla O'Dell's picture

On February 25, 2014 Carla O’Dell, CEO of APQC and knowledge management (KM) expert, led a conversation with Adam Grant, Wharton professor and author of the best-selling Give and Take (A Revolutionary Approach to Success) and APQC’s KM Advanced Working Group. The following is a condensed version of that conversation about the implications of Dr. Grant’s book for KM. In part one of the interview Dr. Grant talks about how the right incentives drive the behavior you want in your KM Community.

Leveraging Your Technical Expertise: Three Knowledge Gaps between Experts and Mid-Career Employees

Carla O'Dell's picture

I would like to share some intriguing findings from a hot new APQC research project:  turning the shortage of experts in scientific, technical, and engineering specialties on its ear and asking how organizations can leverage the experts they have.  This is the first in a series of posts about our findings.

Knowledge Analytics: Business Analytics for Knowledge Management

Carla O'Dell's picture

These are exciting times for knowledge management: social media has reinvigorated many programs; we know the best practices for developing and implementing a KM strategy; mobile devices have revolutionized the way we work; measurement has gotten more sophisticated. What better time for a leap forward in how we understand KM’s impact on the business?