Smart Machines: Could This End Badly for Knowledge Workers?

Carla O'Dell's picture

In the movie Her,  Joaquin Phoenix has a virtual affair with his lovely artificial intelligence (AI) program, voiced seductively by Scarlett Johannsson. 

(Spoiler Alert: This ends badly for the human.) 

The Four Strategic Questions Everyone Should Ask

Carla O'Dell's picture

The motto for strategic planning used to be “Think long-term!” —five, ten, fifteen years out. 

Throw that old adage out the window.  It never really worked, and now we don’t even have the illusion that it might.  No one can predict that far out anymore. If weather forecasts are relatively unreliable more than three DAYS out, what makes you think you can predict global markets, the vagaries of customer tastes, the pace of technology change or the moves of competitors?

Adam Grant on How to Incentivize People to Share Knowledge

Carla O'Dell's picture

At APQC’s recent 20th annual KM conference, the perennial question on how to create incentives for collaborative behavior came up.

Why KM Is More Fun Than Restructuring

Carla O'Dell's picture

Knowledge sharing networks and communities of practice are way more fun than organization restructuring. Networks and communities flatten the status structure and create cross-silo knowledge flows without the pain and disruption of reorganizing. I was reminded of this following my Big Thinkers, Big Ideas interview with Bob Buckman, who was an early adopter of KM when he was chairman of Bulab Holdings.  

Do People Trust Your KM Program?

Carla O'Dell's picture

Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. When I interviewed him recently for my Big Thinkers, Big Ideas series, I noticed that the reason executives want knowledge sharing to work hasn’t changed much with time: the need for rapid response in the face of changing markets and customer expectations. What has changed is the speed and cadence with which our organizations have to learn and share knowledge.

Are Millennials Ignoring your KM Community? David Eagleman Knows Why

Carla O'Dell's picture

Virtually every cocktail conversation with KMers, or anyone with teenagers, eventually leads to the topic of Millennials—their love for all things digital and how their learning styles differ from their parents.  Maybe… but I have a hunch that we are confusing two things: generation and stage of life.  Yes, the Millennial generation and all “digital natives” do have a stronger comfort level and preference for asking and trusting their search engine and their social network for advice than (maybe) do Baby Boomers.  Don’t confuse that with being young and being more interested

David Eagleman Explains Why Getting Off Autopilot Will Improve KM

Carla O'Dell's picture

Knowledge, regardless of how we eventually slice, dice, or splice it, starts in a brain somewhere. So if we want to “manage” knowledge, we ought to understand a bit about how the brain works. Fortunately, neuroscience is having a moment…well, more accurately a decade. Cool tools like fMRI (Functional Magnetic Resonance Imaging) let neuroscientists peek into your brain without poking holes in your skull to get a picture of what is happening in there, real time. Experts like Dr.

KM Engagement, Exploration and Why It Leads To Better Knowledge Flow

Carla O'Dell's picture

We all enjoy talking and listening to people who agree with us. We have our favorite talk radio hosts and TV pundits.  Listening to the “other guys” just annoys us. That search for confirmation may keep us comfortable, but it does nothing to keep us creative or agile in the face of change.

Why KM Communities of Practice Need More than Sharing to Be Worthwhile

Carla O'Dell's picture

As those of us who practice knowledge management (KM) intuitively believe, the easy flow of ideas can make groups more productive and creative.

Introducing APQC's Big Thinkers, Big Ideas Interview Series

Carla O'Dell's picture

Get used to hearing “Welcome to Big Thinkers, Big Ideas,” as it will be my standard greeting for our new APQC podcast series launching tomorrow. What’s to follow will be anything but standard. This series is my chance to interview some of the most interesting people in and around the world of business.