To Make Change Management Work, Clean out your Organization's Closets (aka priorities)

Carla O'Dell's picture

Have you noticed how hard it is to get rid of things even though you never use them? Think about the last time you cleaned out your closet or garage. Are you still holding on to an out of style sweater or a bicycle you never seem to get around to riding?

Psychologists call this common human weakness “the endowment effect” because we endow things we already own with more value than we would otherwise. It makes it very hard to let go of something probably not serving you anymore.

‘The Martian’ author Andy Weir on Learning and Applying Knowledge

Carla O'Dell's picture

"I'm gonna have to science the ##$^ out of this!"

So says Mark Watney, lead character in the best-selling book and soon to be released movie The Martian starring Matt Damon and Jessica Chastain. Faced with death, Watney had compelling motivation to become an expert in survival on Mars.

I was curious about how a non-engineer learned enough to write such an accurate book. (According to NASA; I wouldn’t know.)  

Unlearning: NASA Meets SpaceX

Carla O'Dell's picture

As part of my quest to understand how people become experts more quickly in complex scientific and technical disciplines, I interviewed Edward J. Hoffman, chief knowledge officer (CKO) at NASA. This is the second of two blogs on my conversation with Ed. You can check out the first one and learn more about Ed's role here.

How NASA’s Chief Knowledge Officer Drives Change

Carla O'Dell's picture

 As part of my quest to understand how people become experts more quickly in complex scientific and technical disciplines, I interviewed Edward J. Hoffman, chief knowledge officer (CKO) at NASA. Ed ought to know: he founded the NASA Academy of Program/Project and Engineering Leadership and was its director for 20 years before his current CKO gig.

Smart Machines: Could This End Badly for Knowledge Workers?

Carla O'Dell's picture

In the movie Her,  Joaquin Phoenix has a virtual affair with his lovely artificial intelligence (AI) program, voiced seductively by Scarlett Johannsson. 

(Spoiler Alert: This ends badly for the human.) 

The Four Strategic Questions Everyone Should Ask

Carla O'Dell's picture

The motto for strategic planning used to be “Think long-term!” —five, ten, fifteen years out. 

Throw that old adage out the window.  It never really worked, and now we don’t even have the illusion that it might.  No one can predict that far out anymore. If weather forecasts are relatively unreliable more than three DAYS out, what makes you think you can predict global markets, the vagaries of customer tastes, the pace of technology change or the moves of competitors?

Adam Grant on How to Incentivize People to Share Knowledge

Carla O'Dell's picture

At APQC’s recent 20th annual KM conference, the perennial question on how to create incentives for collaborative behavior came up.

Why KM Is More Fun Than Restructuring

Carla O'Dell's picture

Knowledge sharing networks and communities of practice are way more fun than organization restructuring. Networks and communities flatten the status structure and create cross-silo knowledge flows without the pain and disruption of reorganizing. I was reminded of this following my Big Thinkers, Big Ideas interview with Bob Buckman, who was an early adopter of KM when he was chairman of Bulab Holdings.  

Do People Trust Your KM Program?

Carla O'Dell's picture

Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. When I interviewed him recently for my Big Thinkers, Big Ideas series, I noticed that the reason executives want knowledge sharing to work hasn’t changed much with time: the need for rapid response in the face of changing markets and customer expectations. What has changed is the speed and cadence with which our organizations have to learn and share knowledge.

Are Millennials Ignoring your KM Community? David Eagleman Knows Why

Carla O'Dell's picture

Virtually every cocktail conversation with KMers, or anyone with teenagers, eventually leads to the topic of Millennials—their love for all things digital and how their learning styles differ from their parents.  Maybe… but I have a hunch that we are confusing two things: generation and stage of life.  Yes, the Millennial generation and all “digital natives” do have a stronger comfort level and preference for asking and trusting their search engine and their social network for advice than (maybe) do Baby Boomers.  Don’t confuse that with being young and being more interested