KM Fills a Gap in AI Projects

Carla O'Dell's picture

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI pilots were creating alliances across the organization to do it.  APQC metrics research offers further support that close alliances are key to successful and sustainable KM programs. 

Future Proofing Your KM Program

Carla O'Dell's picture

There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary.  Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really augment the KM team.

Why Process Professionals Need to Know About Analytics and Machine Learning

Carla O'Dell's picture

If you are into process improvement, now is the time to jump onto your organization’s analytics and digital transformation efforts. A recent APQC study found 53 percent of organizations plan on investing in advanced analytics and automation over the next 12 months. For the remaining 47 percent, it is likely not a question of “if” but “when.”

What do improvement professionals need to know to join in this wave of digital transformation?

How to Get People to REALLY Share Knowledge in Groups

Carla O'Dell's picture

One of the biggest problems in organizations is that people are afraid to speak up. This fear leads to bad decisions, bad feelings, lost opportunities, and disengaged employees. It’s an epidemic. It is especially poignant for those of us who are so passionately committed to knowledge sharing.

How can we help people feel safe to share opinions and information?

Empowering People for the Digital Age

Carla O'Dell's picture

Technology of the future will change our experience, but self-awareness is a change in consciousness. Change really comes down to whether or not people feel safe to explore new things, feel supported as they are learning, and feel confident in themselves and their ability to navigate this digital explosion.

How KM Can Capture Deep Smarts

Carla O'Dell's picture

Knowledge loss goes by lots of names: “The Big Crew Change” in oil and gas; “The Baby Boomer Exodus” and “Corporate Amnesia” across business and government. They all point to the retirement of a whole generation of experts and the loss of what Dorothy Leonard has coined as deep smarts: business- or organization-critical, experience-based knowledge.

Celebrating 40 Years of RENEWAL and Reinvention

Carla O'Dell's picture

This year marks APQC’s 40th anniversary, so all year long we could hardly wait for the big team party we were planning for the fall. But Hurricane Harvey had something else in store for us, and so our celebration plans ended up underwater – quite literally in this case.

A Multi-Generational Model for Collaboration

Carla O'Dell's picture

The main reason I go to the Aspen Ideas Festival is for the new ideas, models, and people.

I never would have met Henry Elkus elsewhere. 

Henry is a twenty-something entrepreneur who envisioned a global network in his Yale dorm room.

The Future Is Here, Are You Ready?

Carla O'Dell's picture

Digital transformation is on the strategic agenda for many organizations. However, there is confusion about how to differentiate true digital transformation from discrete digital projects shrouded in hyperbole.

How Do Productive People Do It?

Carla O'Dell's picture

Why are some people more productive than others?

To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.”