IT Application Development and Maintenance

Understanding how your processes perform against your peers is a key step for any organization that wants to ensure its IT Application Development and Maintenance processes are as effective as possible. Comparative benchmarking data provides the information executives need to make decisions about business-critical services.

Through the assessment, your organization’s performance will be compared with other organizations on key IT Application Development and Maintenance measures including average schedule variance for application development and maintenance projects, percentage of respondents claiming to be satisfied with the IT helpdesk, average time in hours to resolve a service commitment disruption, and average number of production defects in both enhancements and new developments per 1,000 function points.

There may be a fee associated with your participation. For more information, please check the Open Standards Benchmarking fee schedule.

All submissions to APQC's benchmarking database, both Open Standards Benchmarking and Rapid Performance Assessments, must be collected using APQC's easy-to-use Microsoft Excel data collection instruments. Please download a fresh copy of the assessment file from the menu above by clicking the “start assessment” button.

Each benchmarking assessment offers an Excel-based data collection tool consisting of the survey itself, the measures associated with the survey, the glossary terms needed to understand the survey, and a copy of the Process Classification Framework (PCF) relevant to the data collection instrument. The consolidated data collection tool is intended to simplify the collection of benchmarking data within your organization.

Once you have completed the data collection instrument, simply upload the file using APQC's secure file upload tool. Visit this URL to upload your file: If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to Please do not send privileged, confidential, or non-public data to APQC via email. Please review our frequently asked questions or contact the helpdesk on if you have any further questions.

APQC analysts will immediately begin validation of your submission.