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Occupancy is the amount of time in which agents are in their seats, connected to ACD, and able to take calls or handling calls, compared to total time at work. Compute as the ...
Oilfield Equipment Services
Companies which provide services to the petroleum exploration and production, but do not typically produce petroleum.
On-time Delivery Rate
On-time delivery rate is the percent of orders delivered within the time frame agreed to with the customer and is calculated as the number of annual sales orders delivered ...
For purposes of this survey, one-click technology refers to the ability for customers to maintain an account that holds pertinent address and credit card information and allows ...
See section 4.3.1 of the APQC Retail Banking PCF v6.1.1
Operate Controls and Monitor Compliance with Internal Controls Policies and Procedures
This process includes incorporating planning, management, operations, and monitoring of internal control mechanism policies and procedures in order to manage internal controls. ...
Operate Outbound Transportation
Operate outbound transportation is the process of preparing the goods for delivery from a warehouse to a receiving location. It typically comprises activities like the ...
Operate the business/grow the business
In the context of information technology ("manage information technology" or 10008), APQC recognizes two key types of work: "grow the business" or "operate the ...
Warehousing is the process of receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery; and tracking inventory ...
Operated Producing Well Count
Operated producing well count is the total number of gross producing wells based on the SEC definitions used for FASB69 disclosures. This definition counts all wells that have ...
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