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Key Customer Growth
The sum of (revenue value for the current year less - revenue value for the previous year) divided by revenue value for the previous year for the top 20 percent of customers in ...
Key Customer Profitability
Percent increase in sales/dollar volume from key customers from year to year. Key customers are the top 20 percent of customers determined by currency volume of sales.
Key Customer Retention Rate
To calculate your key customer retention rate, you will need to know the following: • CE = Top 10 customers (in terms of currency value of sales) retained from previous ...
Key Performance Indicator
Key Performance Indicators (KPIs) are metrics deemed essential to understanding operational health. They result from operational objectives and are outcome based. They are ...
KM Measurement System
KM Measurement System utilizes methods, processes, and tools that help align knowledge management activities and performance to business performance at the process and ...
Knowledge management is defined as systematic approaches to help information and knowledge flow to and between the right people at the right time (in the right format at the ...
Knowledge Management Program
Staff that provide central leadership or coordination and support for KM activities across the organization
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