General Information

Benchmarks on Demand

About the Benchmarking Data

Confidentiality

Completing a Benchmarking Assessment

Where to Go For Help


General Information

  • What is the Benchmarking Portal?

    APQC’s Benchmarking Portal is a members-only resource that puts critical performance data at your fingertips. In one location, you can view benchmarks on demand, compare your performance to other organizations, and obtain thorough assessments of your organization’s performance in less than two weeks.

  • What are the tools offered in the Portal?

    • Benchmarks on Demand*: immediate access to our most commonly requested benchmarks. Select one or multiple metrics, and view instant results from our database.
    • Rapid Performance Assessments: choose an assessment covering processes from a variety of functional areas to compare your organization’s performance with others. Assessments are short (typically less than 20 questions), and validated reports are provided within 2 business days.
    • APQC’s Open Standards Benchmarking Surveys: comprehensive assessments that provide insight into your key organizational processes to help identify performance gaps.
    • A dashboard to manage your APQC benchmarking activities.
  • How do the three tools offered differ?

  • What is APQC’s Open Standards Benchmarking, and how does it relate to what I find in the Portal?

    Open Standards Benchmarking is a benchmarking effort created by APQC and underwritten by organizations that support the creation of common, open frameworks to measure process. These benchmarking efforts result in a database that contains more than 1,200 standardized measures spanning people, process, and technology. The benchmarking tools found in the Portal are powered by the data found in this database.

  • How does APQC’s Process Classification Framework (PCF) relate to Open Standards Benchmarking?

    The PCF is the world’s most widely used process framework. It gives organizations standardized definitions for functions, processes, and activities independent of business model or structure. It also serves as the structure to the Open Standards Benchmarking database and assessments.

  • What are the features of Open Standards Benchmarking reports?

    APQC's Open Standards Benchmarking reports contain a variety of information about your organization and how it compares to the various peer groups including industry, region, and revenue size.

    For more information, consult the Overview of Open Standards Benchmarking Reports.

  • What NAICs codes are included in each industry group?

    For more information on APQC industry buckets and the NAICS included in each one, consult the NAICS Code Mapper.

Benchmarks on Demand

  • Do I have to provide my organization’s data to participate?

    No, you do not have to provide any data.

  • I couldn’t find the particular metric I was looking for, does APQC have it somewhere else?

    All metrics in APQC’s Open Standards Database are available through the Benchmarks on Demand tool for APQC members (excluding professional services firms). The only exceptions are those that do not have a large enough sample size. If you have a question about any of the available metrics, please contact the Help Desk at +1-713-681-4020 or apqcinfo@apqc.org.

  • I work for a professional services company, why can’t I access the Benchmarks on Demand tool?

    Due to the nature of how metrics are used within different types of organizations, APQC does not provide unlimited access to metrics for professional services companies. We do offer customized licensing packages of metrics, please contact Cathy Hill at chill@apqc.org or +1-713-685-4652 for more information.

About the Benchmarking Data

  • What is APQC’s data validation process?

    APQC uses a logical and statistical validation process to ensure all data is accurate and reliable. Validation steps include response logic checkpoints, data quarantines, participant verification, and issues resolution. In addition, all metrics are normalized and aggregated to ensure the data is accurate and relevant.

    For a more thorough coverage, please follow the link to our Data Validation Process.

    APQC typically supports clients through two validation cycles per submission; if the submission cannot be validated after two cycles, it may be rejected.

  • How can I use APQC data in my organization?

    Organizations complete the Open Standards Benchmarking assessments in order to:

    • set annual budgets,
    • target top priorities for improvement projects,
    • benchmark internally across multiple business sites,
    • identify the enablers of best practices and top performance,
    • analyze current processes, and
    • set baselines for Six Sigma or ERP projects.

Confidentiality

  • Is the data I provide in the surveys confidential? Is it shared with anyone?

    As a nonprofit research organization, APQC is the sole custodian of the database, guaranteeing objectivity and confidentiality. As the authors of the widely adopted Benchmarking Code of Conduct, APQC subscribes to the highest levels of confidentiality. All information provided remains confidential, and names of participating organizations are not associated with specific data.

  • How will my organization’s name be used?

    APQC will never associate any organization’s name with their data. We will list your organization’s name on a representative list of all Open Standards Benchmarking assessment participants. If your organization requires confidentiality, please contact Cathy Hill at chill@apqc.org or +1-713-685-4652. We do not accept submissions without the name of the company that is being benchmarked.

  • What are the terms and conditions I must agree to in order to use the tools in the Benchmarking Portal?

    Download the Terms of Use.

Completing a Benchmarking Assessment

  • What’s the difference between the Rapid Performance and Open Standards Benchmarking assessments?

     

    Rapid Performance Assessment

    Open Standards Benchmarking
    Assessment

    High-level KPIs only

    Detailed metrics for each functional area

    Shorter assessment

    Comprehensive assessment

    Four-hour validation/two-day reporting time*

    One-week validation/two-week reporting time

    Total time = two days

    Total time = approximately two-three weeks

    Summary report with industry, revenue,
    and region comparisons

    Robust report with industry, cross-industry,
    revenue, and region peer groups

     

  • How much do the assessments cost?

    The Rapid Performance Assessments are only available to members and unlimited submissions are included within your membership type. Open Standards Benchmarking assessments are available to both nonmembers and members—nonmember fees vary based on assessment while all assessments are included in the APQC membership fee.  

  • Once started, do I have to complete the entire assessment in a single sitting, or can I stop in the middle and restart at another time?

    Data collection instruments need not be completed in a single sitting.

    Open Standards Benchmarking and Rapid Performance Assessments are offered in a Microsoft Excel-based data collection instrument. These data collection instruments are intended to be completed at your convenience.

    Each data collection instrument can be passed around to the various individuals necessary to complete the data collection and ultimately submitted back to APQC as the data collection is complete.

  • What do I do if I make a mistake?

    An APQC analyst will validate each submission upon receipt. If the issue is discovered after validation is complete, please contact us via email on osb@apqc.org.

  • When will I get my report?

    For Rapid Performance Assessments: Should APQC need to verify any data with the participant, the participant will be contacted within one business day after the survey submission. Pending the participant’s response to the validation, reports will be issued within two business days. Please contact the Help Desk at +1-713-681-4020 or osb@apqc.org if you have an extenuating circumstance requiring a faster turnaround.

    For Open Standards Benchmarking assessments: A validation process will begin soon after the survey is submitted. Once responses have been validated, the expected turnaround time to receive your report if 2-3 weeks. Please contact the Help Desk at +1-713-681-4020 or osb@apqc.org if you have an extenuating circumstance requiring a faster turnaround.

  • How do the Excel Assessments work?

    Open Standards Benchmarking now offers the ability to submit benchmarking data using an Excel Spreadsheet.

    Each benchmarking assessment offers an Excel-based data collection tool consisting of the survey itself, the measures associated with the survey, the glossary terms needed to understand the survey, and a copy of the Process Classification Framework (PCF) relevant to the data collection instrument. The consolidated data collection tool is intended to simplify the collection of benchmarking data within your orgniazation.

    Once you have completed the data collection instrument, simply send the completed file as an attachment to osb@apqc.org.

    APQC analysts will immediately begin validation of your submission.

  • Is there a minimum amount of data necessary to submit in order to receive a report?

    Yes: most APQC members must complete 80% of the questions in either the Open Standards Benchmarking or Rapid Performance Assessment surveys in order to receive their complimentary report.

Where to Go For Help

  • If I have questions, who can I contact?

    Please contact the Help Desk at +1-713-681-4020 or osb@apqc.org.