Workshops

Join Us for Pre-Conference Workshops - April 29 - May 1, 2019

You may attend only one full day course per day or two half-day sessions (one a.m. and one p.m.) per day. These workshops are subject to a maximum number of participants and usually sell out fast, so register today! Prices range from $425 to $975 per workshop. APQC members receive discounted pricing. If you need help deciding which workshops to attend, please contact us for suggestions.

Workshop registration is not included in the full conference registration. Included in the workshop fees are:

  • Course Materials: provided electronically post conference
  • Meals/Snacks: continental breakfast (for a.m. workshops only), lunch for both a.m. and p.m. workshops

Workshop Schedule | Workshop Descriptions | Workshop Pricing

Workshop Schedule

Day 1
Monday, April 29

Day 2
Tuesday, April 30

Day 3
Wednesday, May 1

AM

PM

AM

PM

AM

PM

Knowledge Mapping
 

Design, Launch, and Sustain Your Communities of Practice

Breaking Down the Barriers to Knowledge Sharing

Engagement Practices That Work

Call to Action: Defining A Business Value Proposition for Your KM

Breaking Down the Barriers to Knowledge Sharing

Plan and Align Your Communities of Practice Strategy

Evolve and Sustain Your KM Program

Is Your Organization Ready for KM?

Strategies for Measuring KM

An Executive Leaders Role in KM

Creating a Value Path for Your KM Approach

Using APQC's KM Framework

Transferring Critical Knowledge

Creating Trust in Teams
(Full Day)

Keeping Your Communities Program on TARGET

SMILE: You’re a Community Manager

    Strategic Planning for KM
(Full Day)

Process Essentials for KM
(Full Day)

       

Techniques for Communicating KM
(Full Day)

 

Workshop Descriptions

Breaking Down the Barriers to Knowledge Sharing

  • Date and Time: Tuesday, April 30 (8:00 a.m. to 12:00 p.m.) or Wednesday, May 1 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Foundational to Intermediate

When an organization identifies and addresses barriers to knowledge sharing and uses participation and engagement to grow, the culture improves and the likelihood of achieving ROI from KM increases. It is vital to appreciate the culture of your organization and what drives people’s behaviors before trying to implement any type of enterprise-wide change.

This workshop will focus on common impediments to knowledge sharing inside organizations. APQC’s member subject matter expert in KM will join as co-facilitator in this workshop to bring real-world techniques to systematically identify and mitigate common knowledge sharing barriers.  Collaborative exercises will help participants understand how these barriers impact employee behaviors and develop plans to apply approaches that can be used to improve the processes that helps knowledge move through the organization. 


Call to Action:  Defining A Business Value Proposition for Your KM Program

  • Date and Time:Wednesday, May 1 (8:00 a.m. to 12:00 p.m.)
  • Workshop Level: Foundational to Intermediate

APQC has identified a formal knowledge management business case as one of three principal drivers of KM success. A business case demonstrates value and a deep understanding of an organization’s critical knowledge needs – and it designates a call to action. It allows you to formalize the KM function and build and sustain KM capabilities. This workshop will focus on practical tools and techniques to help KM leaders and managers articulate a value proposition and case for action for KM that will engage senior leadership and secure their commitment. A best-in-class business case template will be used to walk through the important questions your business case should answer. Participants will learn to articulate all the key components that make up an effective business case, including opportunities for better knowledge flow and collaboration, business scope, goals and objectives, resource expectations and risks.  At the end of the workshop, participants will be given a 20-question assessment to determine if their KM business case is on the right track.


Creating a Value Path for Your KM Approach

  • Date and Time: Wednesday, May 1 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Intermediate

Organizations are constantly asking about the return on investment and cost benefits from developing and implementing knowledge management. APQC’s Knowledge Analytics℠ process is an effective tool used to demonstrate the linkage between KM and business outcomes. This workshop will introduce participants to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes. Value scope statements will be used to understand business outcome expectations and guide the discussions in this workshop.  In small group exercises, participants will learn how to develop and align KM measures to business measures using value path analysis and APQC’s Measurement Alignment Worksheet.


Creating Trust in Teams

  • Date and Time: Tuesday, April 30 (8:00 a.m. to 5:00 p.m.)
  • Workshop Level: Intermediate to Advance

Teams are now the unit of learning in organizations. That is where problems are solved and innovation occurs. But if team members don’t feel safe to openly say what they see happening, what is working and not working, then learning doesn’t take place and improvements are fewer. Organizations depend on employee knowledge to boost current and future performance. Yet, there is solid evidence that in team or group settings employees too often choose silence over challenging ideas. They refrain from offering their own ideas that, if heard, could significantly increase the group’s effectiveness. In this workshop, Dixon identifies steps that a team leader can take to make team conversations safe and productive.


Design, Launch, and Sustain Your Communities of Practice

  • Date and Time: Monday, April 29 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Intermediate to Advance

Focusing on the third and fourth phases of APQC’s Communities of practice (CoPs) Framework, this workshop will help KM teams learn techniques to design, launch, and sustain CoPs. Whether the organization is new to CoPs or has established groups it wants to take to the next level, this workshop offers best practices and lessons to position CoPs for success. Workshop participants will engage in conversations and activities that address topics such as: CoP roles and resources, change management, measures, and critical success factors to sustain CoPs.


Engagement Practices That Work

  • Date and Time: Tuesday, April 30 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Intermediate

High levels of engagement and participation are the hallmark of virtually every successful knowledge sharing and collaboration strategy. KM functions with a good change strategy will create opportunities for employees to connect and then motivate them to do so. This workshop will provide the design principles needed to help KM leaders understand their organizational culture before trying to change it. Participants will learn about proven change methods and ways to build a rationale and actionable change strategy for KM engagement. Learn how to identify the barriers found in your organization and develop or apply approaches to eliminate the barrier. In addition to discussion and collaborative activities, the workshop will include case studies on how to create and sustain an environment that motivates employees and conveys to them the value of knowledge sharing and transfer.


Evolve and Sustain Your KM Program

  • Date and Time: Monday, April 29 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Intermediate to Advance

This workshop will offer guidance to help organizations evolve, sustain, and continuously improve their KM programs. Using proven practices and methods from APQC’s KM Portfolio Assessment Process, participants will develop use cases documenting real-life scenarios focused on their current KM capabilities (e.g., approaches, activities, processes, or tools). APQC’s member subject matter expert in KM will act as co-facilitator in this workshop to also share how to successfully leverage digital tools to improve knowledge sharing and collaboration. A peer assist process will provide participants with feedback and insights into improving their scenarios. Participants will leave the session with ideas and techniques for implementing changes to their existing KM capabilities. Participants attending this workshop should have existing KM capabilities implemented and used across their organizations. This workshop is not recommended for individuals who do not have an existing KM program.


An Executive Leader’s Role in Knowledge Management

  • Date and Time: Wednesday, May 1 (8:00 a.m. to 12:00 p.m.)
  • Workshop Level: Foundational to Advance

Whether launching a large transformative initiative or keeping one fresh, now is the time to achieve a higher return on investment with fewer mistakes. Building on two decades of APQC’s knowledge management work with some of the best knowledge-driven organizations in the world, participants will explore seven habits of highly effective knowledge leaders. Using a personal worksheet and collaborative working sessions, participants will learn:

  • How to identify critical knowledge requirements
  • Tips and techniques to embed knowledge sharing and transfer in the flow of work
  • Proven engagement tactics
  • The leader’s role in the discovering when the individual is most open to learning

Data from APQC research will be used to provide leaders with a business case for advancing their knowledge management efforts.


Is Your Organization Ready for KM?

  • Date and Time: Tuesday, April 30 (8:00 a.m. to 12:00 p.m.)
  • Workshop Level: Foundational to Advance

An organizational assessment provides your organization with a rigorous and objective view of how the organization works. It also gives you a deeper understanding of your systems, process, and people, and helps leaders understand the organization’s strengths and opportunities for improvement. This workshop will give participants an opportunity to think about and discuss their own organizations to recognize how and where KM fits in.   Participating in this workshop will help you:

Understand KM’s role in an effective organizational system
Learn the benefits of an extensive review
Conduct a quick “check-up” of your own organization
Gain insight from other organizations’ experiences

This workshop is targeted toward individuals wanting to better understand the current state of their organizations and the issues it needs to deal with so that KM can be successful. 


Keeping Your Communities Program on TARGET

  • Date and Time: Wednesday, May 1 (8:00 a.m. to 12:00 p.m.)
  • Workshop Level: Intermediate to Advance

Stan Garfield, knowledge management author, speaker and community leader, will be sharing best practices and insights on overseeing a community program. Using APQC’s Community of Practice Framework, Stan will delve deeply into the principles, concepts, and success factors needed to keep your communities program on TARGET (typesactivitiesrequirementsgoalsexpectations,and tools). Participants are encouraged to bring questions on the challenges and problems they are facing with their communities programs. Stan will use activities and roundtable discussions to problem-solve. 

This workshop is for the communities program leader or the knowledge management leader who is managing the program. Key topics include:

  • 10 principles for successful communities
  • Community goals and measurements
  • Program governance
  • Expectations for participation and leadership

Knowledge Mapping

  • Date and Time: Monday, April 29 (8:00 a.m. to 12:00 p.m.)
  • Workshop Level: Foundational to Advance

APQC defines a knowledge map as a visual representation of an organization’s internal and/or external knowledge resources. Organizations use knowledge mapping to think through their end-to-end business processes and then determine what knowledge is needed to execute the steps in those processes. Creating a knowledge map with a detailed understanding of the critical information and knowledge needs of the business is crucial to any knowledge management initiative, whether enterprise-wide or focused on a specific business process. This workshop will focus on the tactical steps and tools to scope and complete a knowledge map, identify and analyze knowledge gaps, and use the insights from knowledge mapping to enhance critical business processes. Participants should have a specific area of need or process in mind to attend this workshop.


Plan and Align Your Communities of Practice Strategy

  • Date and Time: Monday, April 29 (8:00 a.m. to 12:00 p.m.)
  • Workshop Level: Foundational to Intermediate

Communities of practice (CoPs) are one of KM’s foundational approaches to help knowledge flow across the enterprise. CoPs are important because they nurture and harness the raw material of this millennium—knowledge—in the service of your organization. Using APQC’s CoP Framework as its foundation, this workshop will focus on tips and techniques to help you plan your organization’s CoP strategy and align it with the enterprise business strategy. Workshop participants will engage in conversations and activities that address topics such as how to align with stakeholder needs, CoP charters (why are these important?), and organizational readiness for CoPs.


Process Essentials for KM

  • Date and Time: Wednesday, May 1 (8:00 a.m. to 5:00 p.m.)
  • Workshop Level: Foundational to Advance

Processes are foundational for helping knowledge flow across an enterprise, and are filled with knowledge found in decisions, innovation points, and hand-offs.   Process management and knowledge management symbiotic relationship is important when embedding knowledge management processes and activities into daily work.

This workshop is geared toward KM professionals to develop their understanding of process management from real-world case studies and examples, as well as APQC subject matter expertise. The workshop is organized around APQC’s Seven Tenets of Process Management and the characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities and maturity. During this workshop you will be introduced to:

  • The seven tenets of process management
  • How the seven tenets work together to build a strong process management approach

SMILE:  You’re a Community Manager

  • Date and Time: Wednesday, May 1 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Intermediate to Advance

Subject, Members, Interaction, Leaders, Enthusiasm (SMILE) are the five elements needed to launch and lead a community of practice. Join Stan Garfield, knowledge management author, speaker, and community leader, for this highly interactive session to explore these five elements, as well as the key activities community managers should be prepared to execute.

Stan will provide insights and lessons on what it takes to be a great community manager and leader.  This workshop is for community managers leading communities of practice. Participants should come with their most important questions and be prepared to share and learn in a peer assist. Additional topics covered in this workshop include:

  • 10 tips for leading communities
  • Scaling up your community
  • Community culture
  • Real-world case studies

Strategic Planning for KM

  • Date and Time: Tuesday, April 30 (8:00 a.m. to 5:00 p.m.)
  • Workshop Level: Intermediate to Advance

According to APQC data, a knowledge management strategy keeps the focus on key business problems and opportunities—and keeps you from losing your way. APQC has found that a robust strategic planning process yields a well-thought-out strategy document that captures the essence of your organization’s KM needs, focus areas, and elements for success.  This interactive workshop will focus on the process steps required to develop, align, and execute a KM strategic plan.  Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning. Using APQC’s strategic planning worksheets, participants will be guided through developing goals, objectives, strategies, and actions for KM. The workshop is intended for intermediate and advanced practitioners who have an existing KM strategy and want to hone their strategic plans and strategic planning skills.


Strategies for Measuring KM

  • Date and Time: Tuesday, April 30 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Foundational

Many organizations struggle to measure the gains that knowledge management promises to offer. However, measures are vital to build buy-in and show KM leaders and managers where they are succeeding and where further investment is needed to achieve knowledge-related objectives. This workshop will focus on capabilities and processes to systematically measure the efficiency of KM. Through discussion and activities, participants will learn what measures are appropriate for the KM approaches they are using and how to track and interpret those measures over time. This workshop is appropriate for organizations that are working to develop their KM programs and build standard, replicable KM processes.


Techniques for Communicating KM

  • Date and Time: Wednesday, May 1 (8:00 a.m. to 5:00 p.m.)
  • Workshop Level: Intermediate to Advance

In the context of KM, APQC defines communication as conveying values, context, and purpose; explaining strategy and intent (especially to leaders); or getting information to the right people at the right time. Such communications raise awareness of KM efforts and drive participation. This workshop will bring the best of APQC’s KM communication methodologies, processes, and templates to bear on participants’ KM communication plans. The focus will be on communication strategies and tactics that help participants create a roadmap that moves from building awareness and understanding to commitment and action. APQC will be joined by a member subject matter expert in KM to offer real-world engagement strategies to entice users to try new things and help remove barriers to adoption.

Participants will learn:

  • Techniques (e.g., relationship maps, stakeholder analysis) to identify KM stakeholders
  • Ways to identify the message(s) and the call to action
  • Ways to draft messages that promote KM awareness and participation
  • Guidance to create a KM communication plan

Transferring Critical Knowledge

  • Date and Time: Monday, April 29 (1:00 p.m. to 5:00 p.m.)
  • Workshop Level: Foundational to Advance

Capturing critical knowledge and making it available when and where it’s needed is at the core of the KM value proposition. However, before an organization can connect employees to key knowledge assets, it must determine what those assets are. This interactive workshop will give participants tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. The instructors also will walk through a series of knowledge mapping techniques (including process- and role-based mapping) to identify critical knowledge and reveal gaps and inefficiencies. Participants will leave with an understanding of how to match their organizations’ knowledge needs with the right capture and transfer approaches and how to use a knowledge risk matrix to evaluate competing priorities.


Using APQC’s KM Framework

  • Date and Time: Monday, April 29 (8:00 a.m. to 12:00 p.m.)
  • Workshop Level: Foundational to Intermediate

Designing an enterprise knowledge management function can be a complex process. APQC’s Knowledge Management Framework outlines the phases of KM implementation along with the actions necessary at each stage to achieve tangible outcomes. This workshop will focus on helping participants understand and apply APQC’s Knowledge Management Framework to create a KM function that supports and enables business needs and imperatives.  This interactive workshop will identify the important processes for creating a call to action for KM, developing a KM strategy, and designing and implementing KM capabilities. After reviewing best practices, benchmarks, and examples from APQC’s research, participants will leave the session with the beginnings of a KM strategy for their organizations.