Bridging high-touch and high-tech

Opening Session | Cindy Hubert | Thursday at 8:00 a.m.

Bridging the gap between high-touch and high-tech is more important than ever. Technology is advancing faster than human ability to adapt to it, and organizations must embrace the speed and continuity of change.  With this wave of innovation, putting people first is critical to unlocking the potential of technology.  How will KM respond to the challenge? This session will kick off APQC’s 2019 KM Conference highlighting what you will learn to improve your KM program. APQC’s Executive Director of Client Solutions, Cindy Hubert, will also introduce you to 14 of the best KM programs in the world!


Building a Strong KM Culture

Keynote | Daniel Coyle | Thursday at 9:00 a.m.

You already know that culture is a powerful driver of KM in your organization. The question is, how do you unlock it to generate more cohesion, innovation, and results? How do you tap into the power of culture to improve performance? New York Times-bestselling author Daniel Coyle will explain a new way of understanding and creating an organizational culture, based on three elements: building safety, sharing vulnerability, and establishing purpose. He will offer ten simple, powerful tips that you can apply to your organizations, starting immediately.

Working Out Loud

Keynote | John Stepper | Thursday at 3:45 p.m.

Despite the many advances in tools and taxonomies, most KM programs are still missing a piece: behavior change. There simply hasn't been a good, scalable way to intrinsically motivate people to share knowledge. Let John Stepper introduce you to his Working Out Loud (WOL) Circles, a self-directed peer support method that has spread to a wide range of companies in over 50 countries. He will show you how to use this in your own organization, and let you experience a WOL Circle for yourself.

See this short video on "What is WOL?"

Putting Knowledge into Action

Closing Keynote | Dr. Carla O'Dell | Friday at 2:00 p.m.

Wouldn’t it be great if you could take everything you learned at this conference and put it into practice? How do you pick from all the great ideas you’ve heard? Carla O’Dell will help you sort through the riches by sharing the five critical success factors for a meaningful and sustainable KM program. No matter where you are in your journey, you’ll get the right blend of high tech and high touch.