How to Future-Proof KM

Opening Keynote | Dr. Carla O’Dell | Thursday at 8:30 a.m.

This year has been a turning point for adding cognitive computing to KM’s portfolio, with affordable options to address real business problems. As KM finds its seat at the table in collaboration with other functions, the questions now become: What is the role of KM in digital transformation? How you can affordably test cognitive computing and machine learning? What skills/traits should KM leaders look for (and coach) to “future proof” their teams as advanced technologies become more robust? What are the change management and implementation risks? Based on in-depth interviews with KM and technology leaders, Dr. Carla O’Dell will share examples and rules of thumb for what you can automate and when humans are still the “app for that.”

Developing and Capturing Deep Smarts

Keynote | Professor Dorothy Leonard | Thursday at 11:20 a.m.

Drawing upon almost two decades of research and extensive work with clients from various industries, Professor Dorothy Leonard discusses the experience-based expertise underlying organizations’ current and future success. Knowledge continuity depends upon the ability to identify, capture, and cascade through the organization critical business knowledge, which Dorothy has coined “deep smarts.” Of course, much of this knowledge is tacit, undocumented, and often not even articulated. So, how do you develop deep smarts? How do you know what know-how should be preserved? She’ll answer these questions and many more!

The Human Cloud: Increasing Community in the Face of the Digital Age

Closing Keynote | Nancy Giordano | Friday at 1:00 p.m.

Explore the great technological shifts reshaping our future with leading strategic futurist, Nancy Giordano. With all the talk about digital transformation, artificial intelligence, robotics, etc., what it all boils down to is whether or not people feel safe to explore these technologies. Do they feel supported in the work they are doing? Do they feel confident in themselves and their ability to navigate this digital explosion? Nancy will prepare us for the exponential growth we are facing and the steps we can take to adapt. And as the smart machine age keeps the execs up at night, she will also prepare us to convey how communities and other KM approaches are more (not less) relevant in this new reality.