Breakouts

Here are the available breakout sessions for the 2017 Knowledge Management Conference. The breakout sessions are categorized according to four tracks that denote general topic areas. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. Sessions are also blocked by the times offered. You may only attend one session per block, but follow-up materials for all sessions will be provided to conference attendees.

 

Collaboration &
Knowledge Transfer

KM Engagement & Adoption KM Strategies & Programs New Ideas, Tools, & Techniques

Block 1

THUR
10:05 a.m.

Leveraging Experts and Employees to Build, Grow & Sustain an Enterprise Wiki-Encyclopedia

Schneider Electric

Change Management Impact on the Success of KM

Consolidated Contractors Company (CCC)

Analyzing the KM Achievement Gap: Are We Getting the Most Out of Our KM Programs?

Iknow LLC

Reimagine: Looking Beyond a Place to Store Content
 

Liberty Mutual

Block 2

THUR
11:25 a.m.

Doing a Lot with a Little: Launching an International KM Initiative with Limited Resources

Peace Corps

Measuring the Results of and Forecasting Benefits from KM

Access Sciences Corporation

Simplicity as Design Principle for a KM Program

Bristow Group Inc.

Blogging to Deliver More Than Hits

MITRE

Block 3

THUR
3:00 p.m.

Making Collaboration and Knowledge-Sharing Work Without a Formal KM Program

BAE Systems

Using Storytelling and Microlearning to Capture and Convey Knowledge

Nalco Water, an Ecolab Company

Sharing Knowledge to Improve Project Management and Outcomes

APQC

The Revolution Starts Here: Using AI to transform KM

Accenture

Block 4

FRI
9:30 a.m.

Knowledge Days: Knowledge-Sharing Events for a Global Organization

The Global Environment Facility

How to Build a KM Program in a Culture Uncomfortable with Sharing

Intel

Knowledge Managed: Reverse Engineering a Successful KM Strategy

Shopify

Fueling High-Value Content Curation and Delivery

APQC

Block 5

FRI
10:50 a.m.

A People-Focused Vision of KM

Cisco

Making It Sticky: 20+ Engagement Strategies That Actually Work

TechnipFMC

Strategies for Recording, Disseminating, and Reusing Knowledge in a Decentralized Company

Odebrecht

Next Generation KM: The Role of Knowledge Architecture in Machine Learning and Artificial Intelligence Applications

Earley Information Science


BLOCK 1: Thursday, April 27 10:05–11:05 a.m.


Leveraging Experts and Employees to Build, Grow & Sustain an Enterprise Wiki-Encyclopedia 

Encouraged by the success of Wikipedia, many enterprise-wide wiki-encyclopedia initiatives began with enthusiasm to build collaborative repositories but ended with poor buy-in from employees. Some are submerged under an inundation of information; others are victims of the reluctant contributor. This session will detail the methodology that the knowledge management (KM) office of Schneider Electric used to successfully deploy its popular global wiki-encyclopedia in less than one year. Learn:

how the wiki-encyclopedia project came to be,
how it was designed by the employees for the employees,
the trust-based approach that is being used to provide content credibility, accessibility, and sustainability; and
the change management required to implement such a wiki initiative.

Track: Collaboration & Knowledge Transfer
Organization: Schneider Electric
Presenter(s): Beatrice Le Moing, Knowledge Management Program Manager


Change Management Impact on the Success of KM 

When an organization adapts new technologies, procedures, or work methods, it typically prepares a structured and gradual change management plan in order to get a better response and achieve effective implementation and lasting benefits. In KM, early change management advances an initiative’s implementation and growth. This session will focus on the change management program at the Consolidated Contractors Co. Every year of its decade-long existence, the program has developed a new change plan to keep employees excited and to keep their environment smart. Learn how the organization changed the collaboration status quo in an industry where traditional communication methods have strong ties and employees are normally located on construction sites. And learn how it used the Johari window technique to increase self-exposure among employees in the organization to help them exchange ideas, ask questions, and creating a learning environment.

Track: KM Engagement & Adoption
Organization: Consolidated Contractors Company (CCC)
Presenter(s): Dr. Mustafa Abusalah, Senior Knowledge Manager


Analyzing the KM Achievement Gap: Are We Getting the Most Out of Our KM Programs? 

Most leading organizations have developed enterprise KM capabilities in some form, aimed at capturing and reusing their collective knowledge to improve organizational efficiency and effectiveness. However, many organizations find that knowledge-sharing momentum declines dramatically after the initial enthusiasm wears off. In many cases, KM may have started to feel like a burden rather than something that delivers clear benefit to the business. A clear-eyed and analytical diagnostic of KM operational effectiveness may yield important insights that can be used to renew and refresh an enterprise knowledge-sharing program. This review should address trends and gaps in overall participation, knowledge contributions, content quality, and use of shared content. Comprehensive, in-depth data gathering and analysis on these topics helps identify concrete opportunities to improve KM activities and outcomes, as well as guides focused interviews to further understand root causes and potential solutions for the "KM achievement gap." During this session, Iknow will outline some of the key features of this diagnostic methodology and show how it is used in examples from real-life KM programs.

Track: KM Strategies & Programs
Organization: Iknow LLC
Presenter(s): Bernard Palowitch, President, and Simon Trussler, Engagement Director


Reimagine: Looking Beyond a Place to Store Content 

The definition of reimagine is to imagine again or anew—to recreate. The way people learn and digest information is completely different than it was a few years ago. Gone are the days of providing flat, text-dense PDFs or Word documents where users have to scroll through hundreds or thousands of words to find the one piece of information they need. Their users are now consuming knowledge in more modern ways. This presentation will look beyond finding the information you need at the time of need it to scrutinize if the information is easily consumed. Four years ago, Liberty Mutual started to consolidate all its reference material into a central location. After a couple of years, it became abundantly clear that the organization was on the right path but far from getting the information to their users at the right time and in the way they are used to consuming it. This session will share Liberty Mutual’s journey to deliver information exactly when—and how—users need it.

Track: New Ideas, Tools, & Techniques
Organization: Liberty Mutual
Presenter(s): Danielle Spudich, Knowledge Management Analyst


Block 2: Thursday, April 27 11:25 a.m.–12:25 p.m.


Doing a Lot with a Little: Launching an International KM Initiative with Limited Resources 

The typical tenure of Peace Corps staff is five years and volunteers is three months to two years. As a result, the agency’s institutional memory is very short. In 2015, Peace Corps announced the launch of Peace Corps Live (PCLive), an initiative designed to facilitate the exchange of agency and community-authored knowledge among staff and volunteers. Using Peace Corps' PCLive as a case study, this session will examine the process of launching an international knowledge capture, sharing, and management initiative with limited resources. The session will review the program's 10-year history and the failures that preceded PCLive. Detailing how valuable lessons learned from the agency's previous attempts informed the current initiative, this session will share the staffing model and the use of open source technology, as well as explore how the agency was able to get buy-in from staff and volunteers.

Track: Collaboration & Knowledge Transfer
Organization: Peace Corps
Presenter(s): Jennifer Hawkins, PCLive Program Manager


Measuring the Results of and Forecasting Benefits from KM 

Professionals in the applied sciences make progress through careful experimentation and measurement. In pursuits where human behavior and other intangibles are at stake, such as KM, progress isn't as straight forward. To make good decisions about where to invest our time and effort, KM professionals need a measure of what efforts work and a way to forecast their potential benefits. Fortunately, some smart people in fields very different from KM have shown that you can reduce uncertainty and make better predictions with little hard data. This session will look at how to apply some of those principles to KM using models such as Fermi questions and Monte Carlo simulations. With these models, we can begin to reduce the uncertainty in projects and generate numbers to work with. And with those numbers as a starting point, we can make more informed and analytical decisions that consider the tangible and intangible variables that determine program success. The result? Better decisions and better tools for reacting to the outcome of KM efforts.

Track: KM Engagement & Adoption
Organization: Access Sciences Corporation
Presenter(s): Philip Jones, Manager, Change Management Practice


Simplicity as Design Principle for a KM Program 

KM affects every function within an organization. Yet developing an effective KM program is usually an uphill climb. This session will share Bristow Group's KM journey including the development of capabilities for team collaboration, communities, employee engagement, and enterprise content management. Through the course of developing its KM program, Bristow used simplicity as a key design principle for governance, execution, user experience, information architecture, and content management. Learn about practical approaches to deliver measurable results quickly and how Bristow used design thinking and agile development concepts to create business value.

Track: KM Strategies & Programs
Organization: Bristow Group Inc.
Presenter(s): Adil Ahmed, Director, Knowledge Systems, and Jeremy Ferguson, Manager, Collaboration and Portal Services


Blogging to Deliver More Than Hits 

When MITRE's corporate IT leadership first pitched the value of an external-facing blog, it was unclear if staff writers would get on base. Two years later, bloggers were lining up to trot around the diamond. The Knowledge-Driven Enterprise blog is one facet of MITRE's ever-evolving knowledge-sharing culture and larger online presence through which employees improve outcomes for their customers. Originally envisioned as a way to communicate corporate agility, the blog has developed into a platform on which engineering staff share how they learn, analyze, collaborate, make decisions, and accomplish outcomes in partnership with their customers and one another. Participation is steady, with a constant queue of stories in the pipeline, credibility, and a real sense of the future. During this session, the presenters will discuss the why’s and how-to’s, emphasize the blog’s long-term value, and showcase how MITRE staff co-produce novel solutions with customers and enable technical staff to tell those stories themselves.

Track: New Ideas, Tools, & Techniques
Organization: MITRE
Presenter(s): Marilyn Kupetz, Lead Human Factors Engineer, and Jean Colbert, KM Principal


Block 3: Thursday, April 27 3:00–4:00 p.m.


Making Collaboration and Knowledge-Sharing Work Without a Formal KM Program 

BAE Systems has experimented with KM over the past decade. Its previous KM program focused primarily on technology solutions and was disbanded in 2010. In 2013, KM and collaboration gained new life with a social learning initiative. Although social learning is no longer a defining strategy, initiatives for knowledge sharing and collaboration are still at the forefront. Coordinating the efforts of corporate learning and organizational development under the leadership of the chief learning officer has allowed KM practitioners to experiment with techniques, target appropriate audiences, communicate with senior leaders, and coordinate with other corporate initiatives. Even without an official KM program and explicit KM strategy, BAE Systems has implemented numerous programs and initiatives to improve knowledge sharing and transfer throughout the organization. Discover how they were able to make collaboration actionable using informal approaches, most requiring minimal technology. This session will detail implementation techniques, lessons learned, how the organization quantified value and ROI, and where it is headed for the future.

Track: Collaboration & Knowledge Transfer
Organization: BAE Systems
Presenter(s): Mike Kessler, Chief Learning Officer, and Andrew Muras, Advanced Learning Manager


Using Storytelling and Microlearning to Capture and Convey Knowledge 

Many organizations are facing the issue of subject matter experts aging out of the workforce. How do you properly capture what they know in a manner that can be easily understood and applied? Storytelling has been around for as long as human history; and has stood the test of time for conveying lessons, knowledge, know-how, and just plain entertainment. This session will explore Nalco’s use of storytelling in the context of KM and microlearning. Within the past year, they’ve started to apply this concept to capturing knowledge from SME's and making it available in short TED style talks and microlearning videos. The goal of this is to create a video library that conveys specific contextual knowledge that is beneficial to their internal groups and customers.  Learn how to implement storytelling and microlearning for transferring knowledge, how to use knowledge mapping to identify the topics, and how to engage SME’s and encourage participation.

Track: KM Engagement & Adoption
Organization: Nalco Water, an Ecolab Company
Presenter(s): Dan Flynn, KM Manager


Sharing Knowledge to Improve Project Management and Outcomes 

One frequently overlooked benefit of complex, large-scale projects is the wealth of knowledge they generate. As a project team moves a project toward completion, it constantly presents new contextual information, better ways of doing things, and less successful methods that other teams should avoid. By encouraging project teams to document and share what they learn, organizations can ensure that relevant best practices and lessons are applied in other, similar projects and situations. This both helps sustain project benefits over time and amplifies the impact of projects beyond their envisioned range of influence. In this session, Principal Research Lead Lauren Trees will share APQC's newest research on the integration of knowledge and project management. Citing examples from six leading organizations, she will describe the best ways to use communities of practice, collaboration platforms, lessons learned, and training to capture relevant knowledge from projects and share that knowledge with others who may benefit.

Track: KM Strategies & Programs
Organization: APQC
Presenter(s): Lauren Trees, Principal KM Research Lead


The Revolution Starts Here: Using AI to transform KM 

Artificial Intelligence is the current buzzword, with many organizations scrambling to find out where they can apply this groundbreaking technology to transform their current processes. KM is no different. Accenture’s KM team has developed a proof of concept capable of identifying expertise and making valuable content recommendations within the enterprise setting, proving that AI has the potential to revolutionize this space. The Accenture team will share insights into their journey so far by covering the hypothesis, prototype and results, the technologies involved, and their future vision for this new venture into the AI space. Attendees will get a glimpse into what might be possible if the same approach was applied to their setting.

Track: New Ideas, Tools & Techniques         
Organization:
Accenture
Presenter(s): Thomas Hsu, Social Collaboration Expert, and Ian Hook, Social Learning


Block 4: Friday, April 28 9:35–10:35 a.m.


Knowledge Days: Knowledge-Sharing Events for a Global Organization 

The Global Environmental Facility (GEF) is a multilateral fund that partners with 183 countries, 18 agencies, and several international environmental conventions to protect the global environment. To improve its impact, a KM practice was established to ensure that knowledge generated by its investments were codified and shared widely and effectively. As part of this program, in 2016 GEF began facilitating regional Knowledge Days as a way to capture tacit and explicit knowledge from key GEF partners and to improve project lessons. In a short time, it has conducted 12 regional events with attendees from more than 120 countries. During this session, learn about the various learning and sharing methods and techniques used to engage participants during these events. Also learn what activities are planned to continue learning and collaboration for the organization.

Track: Collaboration & Knowledge Transfer
Organization: The Global Environment Facility
Presenter(s): Dr. Yasemin Biro Kirtman, KM Coordinator


How to Build a KM Program in a Culture Uncomfortable with Sharing 

Last year, Intel Finance didn't have a centralized place to share data or get work done. Employees had to look through many websites and talk to many people to find out if what they had was what they needed. On top of that, the culture was very uncomfortable with sharing confidential finance data widely among the community. This delayed decisions and hindered productivity within the organization. This session will cover how Intel launched its finance search engine and the knowledge help service to make data and information more accessible to the community and increase its overall efficiency. Since implementation one year ago, the engine and service now have more than 3,000 content pieces, 400 out of 2,000 finance community members contributing, and very positive feedback. Learn how the project team addressed the executive team's concerns and got their support, as well as how they earned trust from the community in everything from content control to security features, site design, and the content contribution strategy.

Track: KM Engagement & Adoption
Organization: Intel
Presenter(s): Yin Yu, Finance Search Engine Manager


Knowledge Managed: Reverse Engineering a Successful KM Strategy 

In the two years Shopify’s KM program has been in place, the company’s support team has seen tremendous growth. Currently, the support team includes 500 employees that span six offices in four countries. Hear the steps that were taken to assess the organization’s KM needs, how the strategy was developed, and how its knowledge resources have adapted to keep up in such a high growth environment.

Track: KM Strategies & Programs
Organization: Shopify
Presenter(s): Dana Tessier, KM Director


Fueling High-Value Content Curation and Delivery 

“Just enough, just in time, just for me” is not only a sign of the times we live in but also speaks volumes to the amount of information and content people have to wade through to find what they are looking for. According to APQC research, less than one in four participants rated their organization’s content management as effective, whereas 43 percent said their firm was minimally or not at all effective at managing enterprise content. APQC and the 2016–2017 KM Advanced Working Group took on the challenge of creating a rich, knowledge-laden experience tailored to the user, using the most relevant data and information to enable work and thought leadership. Join APQC’s Cindy Hubert and Darcy Lemons for a fresh look at the innovative approaches that will help curate content and the technologies that will better position organizations to anticipate the needs of and deliver content to its users.

Track: New Ideas, Tools & Techniques
Organization: APQC
Presenter(s): Cindy Hubert, Executive Director of Client Solutions, and Darcy Lemons, Senior Advisor


Block 5: Friday, April 28 10:55–11:55 a.m.


A People-Focused Vision of KM 

When we think of KM, we often think of systems. What if we instead looked at people and how human capital is our biggest repository? How do we create an environment of continuous learning by harnessing the collective knowledge of an organization? In 2013, Cisco set out to launch an internally built cloud-based software solution focused on knowledge sharing, collaboration, and formal and social learning aligned with talent development initiatives and personal/team/corporate goals. The program has evolved into MyServices Connect, an open environment for informal learning and knowledge exchange among individuals, work teams, study groups, and others. In this session, learn how people talent is built and not bought, how you can leverage social and collaborative learning, and why creating an environment of continuous learning is essential.

Track: Collaboration & Knowledge Transfer
Organization: Cisco Systems Inc.
Presenter(s): Ryan Rose, Head of Customer Experience and Product Design, Learning@Cisco


Making It Sticky: 20+ Engagement Strategies That Actually Work 

Have you ever built a slick KM solution or collaboration tool that no one uses? TechnipFMC has and has survived to tell the tale. New knowledge-sharing processes can fail if the resistance to change is greater than the ability to bridge the gap between the new process and the target people. Without a meaningful understanding of "what's in it for me," employees don't readily contribute to knowledge-sharing circles. And because they don't immediately see the value of sharing, contributing content in more formal environments is often done as an afterthought. Engagement strategies that include effective communication tactics entice users to try something new and help remove barriers to adoption. Learn about more-than 20 engagement tactics TechnipFMC has put into place, including best practices and usage guidelines. The session will share real-life examples of how these tactics have been used to achieve a 75 percent adoption rate among TechnipFMC' KM solutions.

Track: KM Engagement & Adoption
Organization: TechnipFMC
Presenter(s): Tamara Viles, Manager of Knowledge Architecture, and Kim Glover, Manager of KM


Strategies for Recording, Disseminating, and Reusing Knowledge in a Decentralized Company 

How do you involve and engage people in a decentralized company where its members have no formal obligation for knowledge sharing? To coordinate and transfer the knowledge generated in different environments, Odebrecht established a knowledge network in 1992. Since then, the network has worked to keep up with technological advances, market demands, and the needs of its members. In the process, Odebrecht has fostered a knowledge-sharing culture that ensures that all generated knowledge can be a source for learning. Dividing this topic into three main areas: recording, disseminating, and reusing, this presentation will address this question and some strategies to overcome this challenge. They will also cover Odebrecht’s 24 years of experience in KM, with 10 KM initiatives, as culture changed from face-to-face to online interactions.

Track: KM Strategies & Programs
Organization: Odebrecht
Presenter(s): Diego Fernandes, KM Senior Analyst


Next Generation KM: The Role of Knowledge Architecture in Machine Learning and Artificial Intelligence Applications 

Artificial intelligence (AI) researchers and experts have focused on machine learning as a way to better interpret human intent and deal with ambiguity using technology. But many emerging AI applications miss the role and importance of good, old-fashioned knowledge engineering. In fact, some prominent, respected experts dismiss it as a misguided approach. Nothing could be further from the truth. This session will share a brief history of and advances in machine intelligence and how AI is embedded in almost every system and application in use today. Explore the role of supervised and unsupervised learning and how knowledge architecture is part of every solution even when technology vendors say it’s not. Better understand how your current KM approaches fit in the AI technology landscape and how to continue to build a foundation to support current user needs and develop the needed infrastructure for next-generation KM.

Track: New Ideas, Tools, & Techniques
Organization: Earley Information Science
Presenter(s): Seth Earley, CEO

 

2017 Conference Sponsor



Iknow LLC is a leading management and technology consulting firm that helps businesses, governments, and nonprofit organizations to harness and unlock the value of their enterprise knowledge. Iknow’s solutions, which integrate strategy, content, business process, technology, and culture dimensions, help our clients deliver the right knowledge to the right people at the right time, enabling them to improve performance and achieve their mission. Visit www.iknow.us for more details.