Workshops

APQC is pleased to announce these full-day and half-day pre-conference workshops that will take place April 25-27. Separate from the conference, these workshops offer unique, in-depth approaches to knowledge management, and will help you master the most important KM trends.

Note: There is an additional fee separate from the conference fee for each workshop. You may attend only one full day course per day or two half-day (one AM and one PM) sessions per day. Lunch will be provided for half day workshops as well. Workshops are subject to a maximum number of participants. APQC members receive discount pricing.

Available Workshops and Dates

Monday, April 25 Tuesday, April 26 Wednesday, April 27
Measuring the Impact of KM
(Full Day)
Knowledge Mapping
(Full Day)
Measuring the Impact of KM
(Full Day)

KM Influence Skills -
The Soft Stuff is the Hard Stuff

(Full Day)

KM Strategy
Fundamentals (Half Day AM)
Advanced (Half Day PM)

Knowledge Mapping
(Full Day)
 

KM Strategy
Fundamentals (Half Day PM)
Communities of Practice
Fundamentals (Half Day PM) - SOLD OUT
Advanced (Half Day AM)

SOLD OUT
ExperienceInnovation
(Full Day)


Descriptions


Communities of Practice: Fundamentals   FOUNDATIONAL

This workshop is sold out! If you would like to be added to the waitlist, please email confregistration@apqc.org.

Communities of Practice (CoP) have become KM’s foundational approach. CoPs are important because they nurture and harness the raw material of this millennium–knowledge–in the service of your organization. This workshop will present traits of successful CoPs. The content and collaborative activities will allow participants to take advantage of the lessons learned, use proven implementation tools and approaches, and build on others' successes and best practices to get started with communities of practice in their organization. 

Who Should Attend: KM core team members, community of practice leaders, and those interested in learning about CoPs.


Communities of Practice: Advanced   ADVANCED

This workshop will build on the fundamentals course and help organizations with more established communities of practice re-invigorate, sustain, or evolve communities at their organization, leveraging best practices from advanced practitioners from APQC’s research.

Who Should Attend: KM core team members, community of practice leaders, and those interested in learning about CoPs.


ExperienceInnovation INTERMEDIATE

This workshop is sold out! If you would like to be added to the waitlist, please email confregistration@apqc.org.

Innovation is as essential as it is difficult. Organizational cultures capable of "inventing the future" are rare, but the discipline of design provides people with tools and techniques to think differently, see new opportunities, and create impactful, innovative solutions. ExperienceInnovation™, built in collaboration with celebrated design consultancy IDEO, is an expert-guided workshop that explores the fundamentals of IDEO's design thinking approach and participants will tackle a business challenge in a team-based competition. They'll build innovation confidence and competence and emerge with foundational knowledge and a real experience in design thinking.

Who Should Attend:  Leaders of innovation programs, business leaders with innovation responsibilities, and teams who are keen to create new products and systems that strengthen competitive advantage, achieve operational efficiencies, minimize risk when forging into new territory and build greater engagement with customers and among employees.


Knowledge Management Influence Skills - The Soft Stuff is the Hard Stuff INTERMEDIATE

“I haven’t the slightest idea how to change people, but I keep a long list of prospective candidates just in case I should ever figure it out.” – David Sedaris

We won’t change anyone, but we’ll help you figure out how to get people to say “yes.” In one day you will build a clear purpose statement around your change effort. You will assess key stakeholders and come away with a multi-dimensional approach to changing hearts, minds, and behavior. This workshop is based on the fact that the people in charge of knowledge management within an organization are generally not in charge of the people with the knowledge. This session focuses on a set of tools and concepts designed to develop influence skills in the absence of positional authority. This is a hands-on, interactive session where participants will apply the tools and concepts to active work scenarios and leave with a plan of action. Below are some of the outcomes of the workshop:

  • Assess the engagement levels of stakeholders of knowledge management systems and efforts
  • Develop a structured approach to working with different stakeholder groups
  • Construct a stakeholder management plan
  • Assess which influence methods to include for each targeted influence strategy
  • Prepare a custom communication plan for each stakeholder group
  • Integrate the influence process and accompanying templates into ongoing knowledge management efforts

Who Should Attend: KM core team members, knowledge managers, and those involved in KM strategy development


Knowledge Management Strategy: Fundamentals   FOUNDATIONAL

This workshop focuses on helping KM leaders and managers develop a firm understanding of the capabilities required to develop, design, and implement a KM program. This session uses APQC’s Levels of Knowledge Management Maturity℠ - focusing on capabilities for levels 1 through 3 maturity - as the foundation for creating and managing processes that help knowledge flow to the right people at the right time so they can act on it and impact organizational performance. Workshop participants will learn about and apply critical processes and tools needed to deliver a KM strategy and roadmap for their organization.

Who Should Attend: KM core team members, business leaders, and those involved in KM strategy development.


Knowledge Management Strategy: Advanced   ADVANCED

This workshop will build on the fundamentals workshop to enhance the KM strategy and roadmap at your organization and further implement, evolve, and sustain your KM program. This session uses APQC’s Levels of Knowledge Management Maturity℠ - focusing on capabilities for levels 3 through 5 maturity-and leveraged best practices from advanced practitioners from APQC’s research.

Who Should Attend: KM core team members, business leaders, and those involved in KM strategy development.


Knowledge Mapping FOUNDATIONAL

Creating a knowledge map with a detailed understanding of information and knowledge needs is critical to any knowledge management initiative, whether enterprise-wide or focused on a specific business process. This workshop focuses on the tactical steps and tools used to identify the information/knowledge gaps, to conduct and investigative process to find out where the information/knowledge can be used to enhance key areas of focus. Attendees should have a specific area of need or process in mind to attend this workshop.

Who Should Attend: KM core team members, knowledge managers, and those involved in KM strategy development


Measuring the Impact of Knowledge Management INTERMEDIATE

Measuring knowledge management helps an organization know where to focus efforts and where to invest. This workshop will focus on developing measurement approaches appropriate to your stage of KM implementation. Participants will develop and apply measures appropriate to the approaches they are using to enable knowledge sharing and transfer and demonstrate impact on the business. It will also focus on the KM measurement capability and the core processes required to develop a systematic approach for measuring the efficiency of KM.

Who Should Attend: Foundational to intermediate level content for those interested in measuring the impact of KM.