Conference Kickoff: Best Practices and Trends in KM

Thusday, April 28, 8:10-8:40 a.m.

Say Hello to Your New Digital Sidekick

Keynote Presentation by Dr. Carla O'Dell, CEO, APQC
Friday, April 29, 8:15-9:10 a.m.

Coming like a freight train, cognitive computing will be as disruptive to KM in the next decade as social media was in the last. It will radically transform our digital lives and how we connect to people and to content. Expertise location has been stalled for a decade: cognitive computing could rev it up. Lessons learned systems could reveal hidden nuggets. Our entire search experience will become more personal, customized, automated—and some would say, more creepy. And our smart mobile devices will play a new role, becoming our new best friends and mentors at work and in our personal lives (which are less and less separate). In an always-on, always-connected world, the digital sidekick of the very near future knows who we are, where we go, when we sleep and when we exercise, our secret searches and who we chat with. Using this data for enterprise purposes will require a new deal on data: who owns it and how it can be used. Carla will make you smarter about these tools and help you rethink how KM can add value in this brave new world.  

About Carla O'Dell

As one of the chief gurus in knowledge management, celebrated author of three best-selling books, Carla O’Dell is at the epicenter of the best and brightest in KM. As CEO of APQC, Carla has a unique perspective about what really matters in KM and how to make it work for your organization. Renowned for her thought provoking and interactive presentations, Carla is consistently among the highest-rated speakers at conferences.

Brain Rules for KM

Keynote Presentation by Dr. John Medina, Brain Scientist
Thursday, April 28, 8:40-9:45 a.m.

Most of us have no idea what’s really going on inside our heads. Yet brain scientists have uncovered details every business leader, parent, and teacher should know. In his keynote, Dr. John Medina, a neuroscientist, teacher, and author of Brain Rules, shares his lifelong interest in how the brain sciences might influence the way we work and the way we learn. Medina will share the most important rules as they relate to KM, giving us the tools we need to make better decisions and become more effective leaders.

About John Medina

Dr. John J. Medina, a developmental molecular biologist, has a lifelong fascination with how the mind reacts to and organizes information. He is the author of the New York Times bestseller "Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School" -- a provocative book that takes on the way our schools and work environments are designed. His latest book is a must-read for parents and early-childhood educators: "Brain Rules for Baby: How to Raise a Smart and Happy Child from Zero to Five."

Increasing Your KM Influence to Deliver Results

Keynote Presentation by Perry Holley, IBM Leadership Coach
Friday, April 29, 12:50-1:50 p.m.

Increasing your personal effectiveness in your organization often comes down to your ability to influence others. With the landscape changing rapidly and a worldwide team to educate, Leadership and Learning Coach Executive Perry Holley led a project team to redesign how sales enablement at IBM could meet these ever changing requirements. The knowledge management solution that his team designed provides skills training, knowledge resources, connection to experts, and collaboration tools to quickly move the sales organization to the place it needed to be. In his session, Perry Holley takes his lessons learned and offers advice on how KMers can be effective and inspiring influencers: how to persuade key stakeholders to get on board, encourage the knowledge-sharing behaviors you want, and drive adoption and engagement across the organization. Developing your personal influence is the way you can increase the engagement level of your team, customers, and organization in order to accelerate knowledge and create value.

“Remarkable is the ability to consistently differentiate yourself or your company through the quality of your attitude, your actions, and your outcomes that drive undeniable value for your customers and cause others to sit up and take notice.”

About Perry Holley

Perry Holley is a leadership coach for IBM, storyteller, and author of Repeat the Remarkable. Perry has spent 30 years in the technology industry working in large established companies as well as smaller niche service providers. He is a motivating force specializing in management and leadership development, with a focus on coaching all levels of leaders to recognize and develop the skills necessary to be successful in their teams and organizations.

Getting the Message Right

Accelerated Knowledge Session by Daniel Flynn, KM Manager, Nalco Water, an Ecolab Company
Friday, April 29, 10:50-11:20 a.m.

Pay attention, this is probably one of the most important tenants of a knowledge management program: Your start game is never your end game. Actually your end game is never really your end game either. Your knowledge environment needs to adapt, change, flex, and produce results for your organization. How we message our successes, opportunities, and challenges within our organization is a critical success factor for our KM programs. When given the opportunity to discuss our programs with upper management, what is the message? Take the journey with Dan Flynn as he discusses the ups and downs that the Nalco knowledge environment has experienced over its 17 year life span. He will explore the ever evolving message and success measures as their program matured.

About Daniel Flynn

Dan Flynn is Nalco's go to person for knowledge management. He has more than 32 years of industry experience, with the last 15 leading Nalco's knowledge group. Dan has been published on industry and knowledge management topics, both online and in print. He is often a speaker on various KM topics.

Faster, Tougher, Smarter: Accelerating Learning by Expanding KM

Accelerated Knowledge Session by Kim Glover, Global Manager of KM, FMC Technologies, Inc.
Friday, April 29, 11:20-11:50 a.m.

What does it mean to be a learning organization, why is it so important, and how can we make it happen faster? Knowledge management should be front and center in this discussion, but is it really? When we “sell KM”, do we talk about becoming a learning organization that can constantly reinvent itself to survive and thrive in a rapidly changing environment? Do we talk about changing a culture and embedding knowledge in the flow of work? Let’s change the conversation. This talk will highlight the drive towards becoming a learning organization at FMC Technologies, and how it supports getting work done and creates business value. Kim Glover will discuss practical and repeatable strategies for innovating and expanding KM to accelerate organizational learning, and of course share their lessons learned in this ongoing journey.

About Kim Glover

Kim has more than 25 years' experience in communications, marketing, project management, and knowledge management. She is the manager of knowledge management for FMC Technologies, a winner of the 2013 Americas Most Admired Knowledge Enterprises (MAKE) award. A change agent, Kim has led global KM and business initiatives that enable continuous improvement.