APQC Survey Reveals Why Organizations Benchmark and Common Reporting Techniques

Report and findings available for download until May 15th

(Houston, TX – April 21, 2010) - APQC, a nonprofit best-practices research firm, has released the results of its bi-annual benchmarking survey revealing how more than 200 organizations view and implement benchmarking activities. The State of Benchmarking 2009 Report is available for download through May 15th at www.apqc.org/benchmarking2009

According to the report, benchmarking is widely used but often implemented sporadically by employees who have numerous other work responsibilities. The more than 200 participant organizations primarily benchmark to get external comparisons and as part of larger, long‐term improvement approaches.

Organizations reported the following as their main purposes for benchmarking:

  • 73.3% as a source of external comparisons and benchmarks
  • 38.8% to anticipate business issues and trends
  • 21.8% for internally focused, short-term financial comparisons

Another point of interest is where organizations report their benchmarking findings. At least half of the respondents publish findings to the unit/division level or throughout the entire organization (36.4% and 22.2%, respectively). Nearly half report their findings to corporate.

The report includes relevant data points and extended analysis to guide organizations as they formulate their own benchmarking efforts.  The report also includes answers to other questions including the types of benchmarking used, difficulties encountered in the benchmarking process, and the process areas most frequently benchmarked.

Access the report online until May 15th at which time the report will be restricted to APQC members only. 

About APQC

APQC is the leading resource for performance analytics, best practices, process improvement and knowledge management. The organization's research studies, benchmarking databases, and renowned knowledge base provide managers with intelligence to transform their organizations. A member-based nonprofit founded in 1977, APQC serves more than 750 of the Fortune Global 1000 companies and numerous government organizations. For information, visit www.apqc.org or call +1.713.681.4020.

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