APQC Releases Updated Process Classification Framework on 20th Anniversary of Business Process Taxonomy

Two decades after initial introduction, valuable industry tool focuses new attention on enterprise risk management and strengthening business capabilities

(Houston, Texas - July 31, 2012) One of the most downloaded and widely implemented business improvement tools over the past 20 years, APQC’s Cross-industry Process Classification FrameworkSM (PCF), has received its latest update, Version 6.0.0. The changes reflect key issues in today’s business environment, particularly by creating for the first time an enterprise-wide view of risk management, compliance, and resiliency activities, as well as an extensive reworking and expansion of the section focusing on strengthening business capabilities through process improvement, quality management, knowledge management, and benchmarking.

“Since 1992, when more than 80 organizations from around the world came together to create the initial Process Classification Framework, the ability of organizations to compare themselves to others across clear, easy-to-understand, process elements has been significantly improved, often leading to breakthrough performance,” said John Tesmer, senior program manager with APQC, the nonprofit leader in benchmarking and best practices research. “We continue to update the framework to keep current with the ways that organizations do business around the world. For example, the new PCF re-examines and consolidates risk management activities that were not well defined or which were scattered in areas such as IT and finance into a single, clear, cohesive section. This and the many other changes to the PCF will ensure that organizations have the processes in place to adapt to a rapidly changing business environment.”

With significant input from APQC members, including Intel, IBM, and Transfield Services, as well as many other member organizations, the newest version of the PCF marks the 20th anniversary of a tool that has been the most downloaded APQC content item in history and is in use in thousands of organizations globally. Key changes in the PCF are outlined in the Release Notes, while the full version is available for download at www.apqc.org/pcf

At its simplest level, APQC’s PCF is a list that organizations can leverage to define work processes comprehensively and without redundancies and to support benchmarking, manage content, and perform other important performance management activities. The PCF identifies 12 high-level functional categories and contains over 1,000 process elements that, when considered as a whole, represent the operations of an organization. The process elements identified in the PCF are relevant to all organizations regardless of industry, region, or size, and the cross-industry nature of the PCF provides organizations that adopt it a common language, a benchmarking mechanism, and a worldwide community of users.

“The broad, cross-industry process framework helps organizations come together around a common language for business processes,” said Tesmer. “Organizations primarily use the PCF to enable benchmarking, simplify process definition and governance, and manage their enterprise content. Our updated PCF brings the benefits of clarity and open standards to risk management and business capabilities processes.”

The updated PCF as well as APQC’s latest research on best practices to build strong process management capabilities will be key topics at APQC’s 2012 Process Conference and Training, Block & Tackle: Leveraging Process for Results. The conference is being held October 22-26, 2012 at The Houstonian Hotel, Club & Spa in Houston, Texas. APQC’s next research study on process, Overcoming Organization Resistance, will launch in September 2012.

About APQC

APQC is a member-based nonprofit and one of the world’s leading proponents of knowledge management, benchmarking, and best practices business research. Working with more than 750 organizations worldwide in all industries, APQC provides organizations with the information they need to work smarter, faster, and with confidence. Visit www.apqc.org or call +1.713.681.4020 and learn how to Make Best Practices Your PracticesSM.

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