APQC Releases No Cost Performance Measurement

Automotive, Broadcasting, Pharmaceutical, Petroleum and Telecommunication Sectors

Five new process frameworks will speed industry-focused benchmarking efforts and help companies stay competitive in the midst of the economic downturn

(Houston, TX - November 11, 2008) - APQC, a global leader for process improvement, has released five business process frameworks for the automotive, broadcasting, pharmaceutical, petroleum (upstream and downstream), and telecommunication industries.  The frameworks are available to download at no cost at www.apqc.org/pcf.  By optimizing business processes, companies in these sectors will be better positioned to remain profitable and hold onto market share in uncertain economic times.

"The broad, cross-industry process framework helps companies identify performance gaps in common business processes. The industry specific versions released today by APQC are like a high power microscope that allows business managers to zoom in on their core processes," said Carla O'Dell, president, APQC. "Executing these processes better than everyone else is what separates superior performers-and superior earners-from the competition."

Based on APQC's renowned Process Classification FrameworkSM (PCF), a taxonomy of cross-functional business processes, the industry PCFs define processes and activities that are specific to each industry. These frameworks incorporate a variety of highly relevant sector-specific process definitions:

  • Automotive includes process details for new vehicle portfolio planning, developing market strategies, setting business objectives, creating sourcing strategies, engineering, design validation, prototyping, and testing. Other processes specific to automotive are brand management, vehicle demand planning, production scheduling and monitoring, inventory management, quality validation and managing dealer relationships.
  • Broadcasting spotlights processes for preproduction, marketing, creating audience profiles, content creation, show budgeting, sales planning, union labor management, editing and other post production activities.
  • Pharmaceuticals includes industry-specific processes for managing regulatory approvals, drug testing, quality control, maintaining records and traceability, authorizing product returns, and managing union relations.
  • Petroleum highlights processes unique to both upstream and downstream entities, including acquiring hydrocarbon assets, exploration and asset evaluation, drilling, scheduling plant maintenance, and developing retail sites.
  • Telecommunication features processes for infrastructure planning, enterprise architecture management, defining channel strategy and service levels, new service development and rollout, supply chain management, service activation and customer relationship management.

As part of IBM's ongoing commitment to open standards, the company created the industry process frameworks and donated them to APQC to help other organizations evaluate and measure business processes at an industry level. 

"IBM uses the Process Classification Frameworks as part of our methodology to evaluate business processes and determine business performance and process maturity against an open standard of leading practices.  Combining IBM's great depth in Industry and domain expertise with best practices gained over hundreds of implementations across the globe, puts IBM in the unique position of helping clients drive differentiation and business value using the industry-specific Process Classification Frameworks and associated benchmarks," said Bobby Soni, Vice President of Global Solutions, IBM Global Business Services.

In addition to these five new PCFs, other industry specific frameworks are also available for the consumer products, electric utilities; and the aerospace and defense industry.

Initially developed in 1992 by APQC and a group of member organizations, the Process Classification Framework has continued to evolve to meet the needs of organizations throughout the world. It is updated semi-annually to reflect new enterprise categories, processes, definitions and key performance indicators. All versions of the PCFs organize operating and management processes into 12 enterprise-level categories, including process groups and more than 1,500 processes and associated activities.

The cross-industry PCF forms the foundation of the Open Standards Benchmarking CollaborativeSM (OSBC) research, a complimentary benchmarking program that allows organizations to compare their performance against others. In addition the PCF enables organizations to understand their inner workings from a horizontal process viewpoint rather than a vertical functional viewpoint.

To learn more or download the PCF versions, please visit www.apqc.org/pcf or call 800.776.9676.

About APQC

A global resource for process and performance improvement, APQC discovers improvement methods, identifies benchmarks and best practices, disseminates findings and connects individuals. Spearheaded by APQC, the global Open Standards Benchmarking CollaborativSM (OSBC) research helps executives benchmark comparable business processes. Founded in 1977, the member-based nonprofit serves more than 500 organizations. For information, visit www.apqc.org or call 800.776.9676 or +1.713.681.4020.