APQC Names Executive Director For Advisory Services Practice

Former Transfield Services executive Sarina Paul to lead nonprofit’s team of expert advisors, drawing on 25-year career in organizational change, knowledge management, performance and process management

(Houston, Texas – March 17, 2015)APQC announced today that Sarina Paul (nee Pickering) has joined the organization as executive director of Advisory Services, bringing extensive practitioner and consulting experience in several of the member-based nonprofit’s specialty areas, including business and process excellence and knowledge management.

A former APQC Advisory Services client and research participant while she was an executive with Transfield Services, Paul is an Australian expatriate who will provide APQC and its members with global perspective as well as nuanced expertise in operational management, coaching and mentoring, program and project management, organizational change, quality and performance excellence, and business development.

“Sarina brings the perfect combination of technical expertise in process excellence and knowledge management with the very real, in-the-trenches experience leading the efforts inside a company,” said Lisa Higgins, president and chief operating officer with APQC. “We could not have found a better candidate to complement APQC’s mission, research and service driven culture. Having worked with her as a member and advisory services client over the past few years, it’s serendipity for APQC and our members to have Sarina at the helm of our Advisory Services practice.”

While serving as the group general manager of quality and performance excellence with Transfield Services, Paul worked with APQC’s Advisory Services team to build and customize a process management methodology to help consolidate business processes among its many acquired companies. The company was able to reduce overall process redundancy by 30 percent since adopting the framework, as noted in Creating a Process Framework at Transfield Services. Concurrently, Paul led the re-launch of the company’s knowledge management function to support collaboration and learning.

“Throughout my career, what I’ve enjoyed most is devising and driving major change in organizations by introducing ideas, innovation and processes. That’s really what APQC does best,” Paul said. “I’m eager to create relationships with APQC’s members and clients and help them develop solutions that drive breakthrough results and build the tools, processes, training, and knowledge for ultimate sustainability on their own.”

APQC’s Advisory Services practice builds on APQC’s decades of research and experience to help organizations overcome their challenges through expert assessment, strategy building, project support, and training. At its helm, Paul will lead and manage the Advisory Services delivery team, continuously streamlining, standardizing and enhancing the methodologies used to drive organizational change. Working with the team, she will incorporate best practices and innovations into project methodologies, including those for measurement and change management, and will directly support client projects with her been-there, done-that practitioner insights and history.

Paul’s previous interactions with APQC also include serving on the Steering Committee for APQC’s Process Conference in 2013 and as a key member of the revision team for the Process Classification Framework® update in 2012—it’s 20th anniversary.

Most recently, Paul managed projects with Transfield Services, a global provider of operations, maintenance and construction services to the resources, energy, industrial, infrastructure, property, and defense sectors. In this role, she led the development and implementation of the Global Quality & Performance Excellence strategy and functional restructure, which included the global process management, knowledge management, and quality assurance disciplines. With the re-launch of the company’s knowledge management function, she launched a “Centres of Excellence” initiative to facilitate global collaboration and drive best-practice processes and behaviors at the company. She was also tapped by the chairman to establish and launch “The Chairman’s Circle,” an initiative to drive female diversity. Her prior roles at Transfield Services had included group executive, operational performance and improvement, and group executive, strategy and business improvement, emerging markets.

Earlier in her career, Paul was general manager, business consulting services, for APP Corp. Pty Ltd., where she had also served as Victorian manager, business consulting services. Prior roles included business development manager for both SACS Consulting and Planpower Pty Ltd. She also has experience as an independent management and client relationship consultant and spent several years in leadership roles for ANZ Banking Group.

She was a member of the Australian Institute of Project Management (AIPM), Executive Women Australia, and Asset Management and Engineering Society of Australia Inc. (MESA). Paul earned a diploma in project management from the Australian Institute of Management in 2002 and pursued undergraduate studies with a focus in business and banking at RMIT University and LaTrobe University in Australia.

About APQC

APQC is a member-based nonprofit and one of the leading proponents of knowledge management, benchmarking and best practice business research. Working with more than 750 organizations worldwide in all industries, APQC focuses on providing organizations with the information they need to work smarter, faster, and with confidence. Visit www.apqc.org, call +1.713.681.4020, or follow @APQC and learn how you can Make Best Practices Your Practices®.

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