Appointment of Chief Performance Officer Long Overdue

APQC Government Survey Reveals Top CPO Priorities

APQC metrics and benchmarking resources help government leaders seeking performance measures and best practices for monitoring the impact of stimulus dollars

(Houston, TX and Washington, DC - June 23, 2009) - APQC, a nonprofit benchmarking and best practices research firm, welcomes the confirmation of Jeffery Zients as the nation's first Chief Performance Officer and Deputy Director of Management at the Office of Management and Budget (OMB). APQC also welcomes
the new administration's fresh emphasis on transparency and improving performance across government.

In a recent APQC government survey (view findings at, nine out of ten state, federal and military leaders cite an unmet need for key performance measures that link to strategic objectives and for collecting accurate performance data from current IT systems. The four top-of-mind issues for government agency leaders include:

  1. Readiness (or lack thereof) to administer stimulus funding,
  2. Seizing the opportunities presented by Web 2.0 and a tech-savvy administration,
  3. Recruiting, developing and retaining talent, and
  4. Benchmarking and learning from best practices (especially for efficiency, cost and productivity).

"Discovering and sharing best practices through benchmarking is a top priority of government administrators today," said APQC President Carla O'Dell. "We hope Zients will usher in a new era of openness and ensure that the OMB has the data to prove to taxpayers that the stimulus dollars are spent efficiently and effectively."

"We urge the OMB to take advantage of our existing benchmarking database and 30 years of research as a foundation to monitor and improve performance and answer taxpayers' calls for results and accountability," O'Dell added. "The OMB should make it easy to share best practices across agencies and between state and local governments, thereby reducing the need to 'reinvent the wheel' and increase the efficiency and effectiveness of government programs."
APQC's Open Standards Benchmarking Collaborative (OSBC) research program is a comprehensive global database of standard process measures and benchmarks. It provides hundreds of metrics and the ability to track core operational performance in both the private and public sector. Participants submit their data and receive-at no charge-custom reports comparing their performance to an aggregate view of other participating organizations.

"As Jeff Zients said in his Senate confirmation hearing, leadership, measurement and a motivated and talented workforce are central to improving the efficiency and effectiveness of the U.S. government," said O'Dell. "In addition to the immediate tasks of safeguarding the transparent and effective distribution of economic stimulus money, under his leadership we look forward to OMB's efforts to develop standard measures for monitoring and reporting government performance over time."

For more information on APQC's government services, please contact Kelly Hunter (, or 713.681.4020).

About APQC

APQC is the leading resource for performance analytics, best practices, process improvement, and knowledge management worldwide. Our research studies, benchmarking databases, and renowned Knowledge Base provide managers with intelligence to transform their organizations for better results. A member-based nonprofit founded in 1977, APQC currently serves over 750 of the Fortune Global 1000 companies and numerous government organizations. For information, visit or call +1.713.681.4020.

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