Assess Where You Stand and Identify What to Improve

For organizations seeking to improve their process or knowledge management efforts, an important first step is to thoroughly and objectively assess current capabilities and performance. APQC’s Advisory Services team has developed strategic “health check” tools to quickly determine an organization’s level of maturity and highlight any gaps.

Our Advisory Services team works with clients to understand the business problem that they are trying to solve. Then, we determine if clients would benefit most from one of our standard assessments or if a customized survey tool is required.

Once the assessment is complete, our team interprets the results and presents recommendations for next steps. In some cases, the assessment will highlight gaps that the client hadn’t identified which may shift the focus in a new direction.

With the results in hand and gaps identified, clients are armed with a game plan. Some clients set off to tackle the problem and bridge the gaps internally while others engage APQC’s team of experts to help build out the gaps and join the implementation journey. Either way, health checks provide a strong starting point and answer to the question: where to from here?

We offer three main assessment services for clients:

Process Management Assessment

APQC’s Seven Tenets of Process Management framework serves as the basis for this assessment. With this health check, APQC’s Advisory Services team assesses an organization’s capabilities in the following areas: strategic alignment, governance, process models, change management, process performance, process improvement, and tools and technology. The final report identifies current state, minimum future state, and ideal future state, as well as detailed recommendations for next steps.

Additionally, APQC offers a short, complimentary Business Process Management Maturity Assessment Tool, which offers a quick snapshot.

Knowledge Management (KM) Capability Assessment

APQC’s five-step Levels of Knowledge Management Maturity™ framework serves as the foundation for the assessment. With this health check, APQC’s Advisory Services team works with clients to assess 12 capabilities areas that are needed to fully embed KM into an enterprise and culture.

Read more about the KM Capability Assessment Tool or begin the survey. (Note: The assessment is a member benefit for APQC KM and all-inclusive members.)

For organizations seeking a quick snapshot of their KM programs, APQC offers a complimentary, 15-question Knowledge Management Mini-Assessment.

Custom Benchmarking

At some point, almost every organization encounters an improvement project that requires specific benchmarking data. Clients have relied on APQC’s Advisory Services team to provide custom benchmarking internally across business units and facilities, externally against industry competitors, or among acquisition entities—to name just a few.

For more than 35 years APQC has been recognized for benchmarking, and we’ve built the world’s largest repository with the Open Standards Benchmarking® database. Read more about our Custom Benchmarking service.

APQC offers a short, complimentary Benchmarking Self-Assessment to determine an organization’s current benchmarking state and readiness. We also offer a Benchmarking Portal that provides access for self-service Benchmarks on Demand, Rapid Performance Assessments, and Open Standards Benchmarking opportunities.