Workshops

APQC is pleased to announce half-day workshops and one advanced, full-day pre-conference workshop. Separate from the conference, these workshops offer unique, in-depth approaches to effectively manage business processes and performance, and will help you master the most important BPM trends. Attending one or more of the workshops will give you a solid foundation going into the Process and Performance Management Conference, and additional networking opportunities.

We know that choosing which workshop to attend could be a bit overwhelming, but we are here to help. Start  by looking at our suggested workshop roles and tracks. If you would like to discuss the workshops in more detail, don’t hesitate to reach out to APQC, and we will be glad to help!

Day 1
Monday, October 1

Day 2
Tuesday, October 2

Day 3
Wednesday, October 3

AM

PM

AM

PM

AM

PM

Process Management Essentials

The Power of Process Frameworks

Process Design Essentials

Business Process Analytics: Improving Process Performance with Analytics

The Power of Process Frameworks

Evaluating and Improving Process Maturity

Process Performance: Monitoring and Controlling Your Processes

Process Improvement: The Art of Prioritizing Process Change

Process Performance: Monitoring and Controlling your Processes

Defining and Managing Value Streams

Using Knowledge Flow Analysis to Improve Process Design

Looking at Your Organization from a Systems Perspective

 

Process Management for Leadership

The Business Case for Implementing Process Management

Process Analysis Essentials

 

Process Improvement: The Art of Prioritizing Process Change

 

 

 

 

Process and Performance Management Interactive Simulation
(Full Day Workshop)

Workshop Pricing:

Half Day Workshops - Members: $425    Nonmembers: $525

Full Day Wokshops - Members: $750     Nonmembers: $950

*All workshops include lunch.*

Please Note: Government promotion code applies to conference fees ONLY. Workshops are not discounted.

Please note: There is an additional fee separate from the conference fee for each workshop. You may attend two half-day (one AM and one PM) sessions or one full-day session per day. Lunch will be provided for all workshops, including half-days and the workshops are subject to a maximum number of participants. APQC members receive discount pricing; however, additional discounts cannot be applied to workshop prices. You do not have to attend the conference to attend training sessions, and vice versa. 

Day 1

Process Management Essentials | AM

Attendees in this workshop will develop their understanding of process management from real-world case studies and examples as well as APQC subject matter expertise. The workshop is organized around APQC’s Seven Tenets of Process Management, characteristics of high-performing, best-practice process managed organizations. The seven tenets provides a framework for understanding and assessing an organization’s process management capabilities.

During this workshop you will learn:

  • What are each of the seven tenets
  • How the seven tenets work together to build a strong process management approach

Process Performance: Monitoring and Controlling Your Processes | AM

The process performance workshop prepares attendees to understand process performance measurement and the importance of monitoring and controlling your processes. Leading, in-process and lagging indicators will be discussed with emphasis on how they should always align to control needs and performance goals.

During this workshop you will learn how to:

  • Identify control points and their associated measures
  • Connect process measures to strategic objectives and critical success factors
  • Build integrity into defining and managing process measures

Process Improvement: The Art of Prioritizing Process Change | PM

Attendees to the process improvement workshop will focus on how to identify, prioritize and select the “right” improvement opportunities. It is not simply a matter of fixing what you can, but rather understanding what the business needs and developing solutions that make a significant impact. The subject matter includes change management, benchmarking, lean/six sigma, and the alignment of improvement efforts across an organization.

During this workshop you will learn how to:

  • Identify, assess and select process improvements
  • How to pick the right improvement approach and manage the change

Process Management for Leadership | PM

This workshop will look inside APQC’s Seven Tenets of Process Management, characteristics of high-performing, best-practice process managed organizations, with an emphasis on strategic alignment, governance and managing improvements. Discussion will focus on the essential role leaders play in establishing and sustaining a strong process management capability within organizations.

During this workshop you will learn how to:

  • Align process management to organizational objectives and how the organization operates
  • Establish a process management strategy and roadmap
  • Setup and run process management governance

The Power of Process Frameworks | PM

This workshop introduces attendees to process frameworks such as APQC’s Process Classification Framework. Research shows that process frameworks is part of the essential infrastructure for any successful process managed organization. The structure, core principles and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design and apply process frameworks for a myriad of value driven purposes will be discussed.

During this workshop you will learn how to:

  • Adopt or tailor a process framework for you organization
  • Apply a process framework within your organization to improve process management, content management and benchmarking

 

Day 2

Process Design Essentials | AM

In this hands-on workshop, attendees develop process definition and modeling skills using tools such as Process Definition Documents, SIPOC models and RACI charts. Attendees should come prepared to learn the theory behind the tools and their practical application. A structured approach to “design for purpose” and “design for fit” results in better processes suitable for their intended use.

During this workshop you will learn how to:

  • Properly scope a process
  • Conduct the essential analysis to design a process for purpose and fit
  • Document a process to meet the differing needs of the varied stakeholders of the process

Process Performance: Monitoring and Controlling your Processes | AM

The process performance workshop prepares attendees to understand process performance measurement and the importance of monitoring and controlling your processes. Leading, in-process and lagging indicators will be discussed with emphasis on how they should always align to control needs and performance goals.

During this workshop you will learn how to:

  • Identify control points and their associated measures
  • Connect process measures to strategic objectives and critical success factors
  • Build integrity into defining and managing process measures

The Business Case for Implementing Process Management  | AM - New this year!

The business case for Process Management (also Business Process Management (BPM)) and the rationale for its implementation are important deliverables for the sponsors of BPM. This workshop covers basic components of the BPM business case that allow for the vetting and assessment of the opportunity for BPM implementation. The components covered are:

  • BPM definition
  • Initiative scope
  • Key stakeholders
  • Process Management justification a.k.a. the “business case”
  • BPM initiative timeline
  • Implementation risk and mitigation

Structuring a BPM implementation in such a way provides an organization with a means to assess, prioritize and resource the initiative. This is an important exercise given that most organizations are resource and time constrained.

The workshop will walk through a structure of BPM, highlighting fundamentals business case components including hard and soft benefits and costs. Participants are encouraged to identify a real BPM opportunity for their organization prior to the workshop. At the end of the workshop, each participant will have a structure for developing a business case for a BPM implementation.

Business Process Analytics: Improving Process Performance with Analytics | PM

This workshop explores APQC’s Business Process Analytics methodology for improving business process performance using process mapping, process measures, and analytics.  This methodology includes a 4-step process that facilitates decision-making and helps users navigate the data overload that many organizations face today.  During this workshop, you will have hands-on activities to practice each of the 4 steps of this methodology. The workshop will use real-life examples from process improvement projects to illustrate the methodology.

During this workshop you will learn how to:

  • Understand the role of analytics in business process improvements
  • Identify relevant process data to support decision making
  • Take your process improvement efforts to the next level

Defining and Managing Value Streams | PM

Value streams and cross-functional processes are the interconnected flows of work that define how we deliver our products and services. An organized approach to identifying, designing and managing value streams provides visibility and clarity within the organization, helping to avoid multiple groups defining and redefining the same processes multiple ways. Knowing which values streams need managed, and setting up an approach to keep them organized is often a challenge for organizations. We will look at how successful organizations have achieved alignment and leverage value streams effectively.

During this workshop you will learn how to:

  • Select a value stream approach that fits your organization
  • Define a value stream leveraging the power of a process framework
  • Avoid multiple, conflicting versions of value streams and their process components

Process Analysis Essentials | PM

Our business processes are characterized by how they are defined, communicated, automated, measured and controlled. Process analysis helps us understand the business needs for our processes and evaluate design features to ensure we develop, deploy and support solutions that achieve expected results. This course covers the essentials for process analysis within any organization, demonstrating how to design processes that meet the needs of the business.

During this workshop you will learn how to:

  • Create and improve well-designed processes
  • Select and apply the correct analyses for a given process

 

Day 3

Process and Performance Management Interactive Simulation (FULL DAY) - New this year!

This session is sold out. Please contact Nancy Troxel to be added to the waitlist.
 

The workshop covers key concepts in Process and Performance Management. The workshop provides participants a “big picture” view of the linkage between process management and process performance.  In this interactive workshop, we’ll cover topics such as governance, process improvement models and techniques, value analysis, and process change.  Attendees will be exposed to current process management methodologies practiced in many organizations today.  Project methodologies such as DMAIC will be reviewed.

The simulation demonstrates key concepts in process management including process design, process dependencies, key performance indicators, operational metrics and value analysis.  We’ll walk through a series of scenarios to explore what variables provide better results and tie back to organizational metrics and KPIs. 

Topics covered: Process and Performance management linkage, process design, process and value analysis, key performance indicators, operational metrics, process improvement techniques and stakeholder management.

During this workshop you will learn how:

  • good process management can improve organizational effectiveness
  • process management can be linked with an organization’s KPIs and Metrics

The Power of Process Frameworks | AM

This workshop introduces attendees to process frameworks such as APQC’s Process Classification Framework. Research shows that a process frameworks is part of the essential infrastructure for any successful process managed organization. The structure, core principles and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design and apply process frameworks for a myriad of value driven purposes will be discussed.

During this workshop you will learn how to:

  • Adopt or tailor a process framework for you organization
  • Apply a process framework within your organization to improve process management, content management and benchmarking

Using Knowledge Flow Analysis to Improve Process Design | AM

Knowledge is essential to the smooth flow of our business processes. That knowledge takes many forms – inputs, standards, experience and more. Creating a process-based knowledge map which captures the information and knowledge needs at each step enables your people to execute the process as designed and supports continuous improvement. This workshop focuses on the tactical steps and tools used to identify the knowledge gaps and find out where the knowledge can be used to enhance process performance.

During this workshop you will learn how to:

  • Prepare for knowledge flow analysis
  • Conduct knowledge flow analysis
  • Use the results to drive improvements in process performance

Evaluating and Improving Process Maturity | PM

Our business processes are characterized by how they are defined, communicated, automated, measured and controlled. Process maturity assessment allows us to evaluate individual processes and our overall process management approach and infrastructure to identify how well we are doing and to identify opportunities for greater impact. This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business.

During this workshop you will learn how to:

  • Select or create a process maturity model
  • Develop a methodology to put maturity models to use
  • Use maturity results to select and manage improvements

Looking at Your Organization from a Systems Perspective | PM - New this year!

This workshop will look at the Organizational Assessment (“OA”) and the benefits it can provide to your school district. The OA provides your district with a rigorous, objective, external view of your organization.  It assesses the district’s performance from a systems perspective focusing on the following core components of an effective system:

  • Leadership – strong, visionary, results-oriented leadership
  • Strategic Planning – alignment of action, resources, and results                               
  • Curriculum & Teaching – standards-based curriculum and powerful teaching
  • Stakeholder Engagement – active engagement of internal and external stakeholders
  • Stellar People – stellar teachers, board members, leaders, support staff who are continuously learning and growing
  • Effective and Efficient Processes – aligned and linked core business processes to support the system
  • Accountability – employee and student accountability for results

During this workshop you will have the opportunity:

  • to understand the seven core components of an effective system
  • to learn the benefits of an external review
  • to conduct a quick “check-up” of your own organization
  • to gain insight from other districts’ experience

This workshop is targeted towards individuals who work within the school district environment.  Individuals from complex working environments are welcome to attend. 

Process Improvement: The Art of Prioritizing Process Change | PM

Attendees to the process improvement workshop will focus on how to identify, prioritize and select the “right” improvement opportunities. It is not simply a matter of fixing what you can, but rather understanding what the business needs and developing solutions that make a significant impact. The subject matter includes change management, benchmarking, lean/six sigma, and the alignment of improvement efforts across an organization.

During this workshop you will learn how to:

  • Identify, assess and select process improvements
  • How to pick the right improvement approach and manage the change

Thanks to Our Sponsor

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