Suggested Roles and Tracks

We know that choosing which workshop to attend could be a bit overwhelming, but we are here to help! Start by looking at our suggested workshop roles and tracks below.

We created five different roles that represent five different process professionals; ranging from a new process practitioner to a process leader. To help you decide which role you align with, we noted the typical experience and needs for each. Additionally, for each role we created a suggested workshop path . The paths are just a suggestion, so don’t feel like you have to stick to the path exactly, but we hope you’ll use it as a guide. If you would like to discuss the workshops in more detail, don’t hesitate to reach out to APQC, and we will be glad to help!

Track Options:

  1. New Process Management Practitioner
  2. Experienced Process Management Practitioner
  3. Process Worker
  4. Process Improvement Specialist
  5. Process/Business Leader
  6. Education

Track 1: new process management practitioner

  • Typical Experience: Five years or less
  • Typical Needs: How and where to get started with process management

Monday, October 1

Tuesday, October 2

Wednesday, October 3

AM

PM

AM

PM

AM

PM

Process Management Essentials

The Power of Process Frameworks

Process Design Essentials

Defining and Managing Value Streams 

  The Power of Process Frameworks

Evaluating and Improving Process Maturity

OR

OR

OR

OR

Process Performance: Monitoring and Controlling Your Processes

Process Improvement: The Art of Prioritizing Process Change

Project Rationale – Building the Business Case

Process Improvement: The Art of Prioritizing Process Change

 

Track 2: experienced process management practitioner

  • Typical Experience: More than 5 years
  • Typical Needs: How and where to improve specific processes

Monday, October 1

Tuesday, October 2

Wednesday, October 3

AM

PM

AM

PM

AM

PM

 

Process Management for Leadership

Process Performance: Monitoring and Controlling your Processes

Business Process Analytics: Improving Process Performance with Analytics

 

Looking at Your Organization from a Systems Perspective

OR

OR

Project Definition and Rationale

Process and Performance Management Interactive Simulation
(Full Day Workshop)

 

Track 3: Process Worker

  • Typical Experience: Relatively junior
  • Typical Needs: How do I do my job better?

Monday, October 1

Tuesday, October 2

Wednesday, October 3

AM

PM

AM

PM

AM

PM

Process Management Essentials

The Power of Process Frameworks

Process Design Essentials

Process Analysis Essentials

The Power of Process Frameworks

 

OR

Using Knowledge Flow Analysis to Improve Process Design

OR

Process and Performance Management Interactive Simulation
(Full Day Workshop)

 

Track 4: Process Improvement Specialist

  • Typical Experience: Mid-Career
  • Typical Needs: How can I leverage my Lean and Six Sigma skills to improve my organization's holistic process management approach?

Monday, October 1

Tuesday, October 2

Wednesday, October 3

AM

PM

AM

PM

AM

PM

Process Performance: Monitoring and Controlling Your Processes

Process Improvement: The Art of Prioritizing Process Change

Process Performance: Monitoring and Controlling your Processes 

Business Process Analytics: Improving Process Performance with Analytics

 

Evaluating and Improving Process Maturity

 

OR

OR

Using Knowledge Flow Analysis to Improve Process Design

Process Improvement: The Art of Prioritizing Process Change

Project Rationale – Building the Business Case

OR

Process and Performance Management Interactive Simulation
(Full Day Workshop)

 

Track 5: Process/Business Leader

  • Typical Experience: Relatively senior/business executive
  • Typical Needs: How can process management improve my business?

Monday, October 1

Tuesday, October 2

Wednesday, October 3

AM

PM

AM

PM

AM

PM

Process Performance: Monitoring and Controlling Your Processes

Process Improvement: The Art of Prioritizing Process Change

Process Performance: Monitoring and Controlling your Processes

Defining and Managing Value Streams

 

Evaluating and Improving Process Maturity

OR

Process Improvement: The Art of Prioritizing Process Change

OR

OR

Process Management for Leadership

Looking at Your Organization from a Systems Perspective

OR

Process and Performance Management Interactive Simulation
(Full Day Workshop)

 

Track 6: Edcuation

  • Typical Experience: Education Continuous Improvement Professional
  • Typical Needs: Knowledge and skills to become a more efficient and effective district

Monday, October 1

Tuesday, October 2

Wednesday, October 3

AM

PM

AM

PM

AM

PM

Process Management Essentials 

Process Improvement: The Art of Prioritizing Process Change 

Process Design Essentials

Process Analysis Essentials 

The Power of Process Frameworks 

Looking at Your Organization from a Systems Perspective 

OR

Project Definition and Rationale