2012 Process Conference Keynotes


Afterburner, Inc.

A Fighter Pilot's Secret to Business Success

When the stakes are high and failure is not an option, you need a flawless execution model. Corporate success, like success in combat, depends on execution. Learn how fighter pilots:

  • plan for a mission using the "Six Steps to Effective Combat Mission Planning";
  • communicate the plan to maximize the quality of front-line execution;
  • ensure flawless execution in their missions by eliminating performance-draining task saturation; and
  • implement nameless/rankless feedback sessions in their squadron to guarantee maximum learning.

About Afterburner Inc.

Afterburner Inc. is a team of elite military professionals who are experts in helping teams pursue flawless execution. Using Afterburner’s flawless execution methodologies helps take teams to the next level in performance. The combination of sound organizational development and combat-proven methodologies has made Afterburner one of the fastest growing training and consulting organizations in the country. Afterburner’s team of elite former military professionals has a powerful mix of combat experience combined with extensive business skills. Many members are graduates of top business schools and academies. Afterburner has been on the Inc. 500 list of fastest growing companies twice.


Michael Bremer
Vice President
The Cumberland Group

Change the Way You Improve with More Critical Thinking

Discover the critical thought differences between organizations that excel at improvement effectiveness versus those that only achieve average results. Using his five-ingredient improvement recipe, Bremer will share key challenges for each ingredient when it is underutilized.

About Michael Bremer

Michael Bremer has more than 30 years of experience in productivity improvement. As the vice president of the Cumberland Group, Bremer works with leadership teams to assess the effectiveness of internal improvement initiatives and co-leads internal process improvement groups working on critical organizational projects. He also serves as the executive director of Chicagoland Lean Enterprises Consortium helping companies learn from one another on how to more effectively improve performance. He previously sat on the national board for the Association of Manufacturing Excellence (AME) and is currently chair of the AME Manufacturing Excellence Awards Council.


Brent C. James, M.D., M.Stat.
Chief Quality Officer
Intermountain Healthcare

Continuous Improvement Pays Off in Healthcare

Come along for a journey of excellence as Dr. Brent James shares the keys to Intermountain Healthcare's success. Intermountain is a well-known pioneer in applying process management and continuous improvement to the delivery of patient services. Learn how a focus on quality principles results in better patient outcomes and positive business results at Intermountain.

About Dr. Brent James

Brent James is internationally renowned for his work in clinical quality improvement and patient safety. He is an expert on the infrastructure that underlies successful improvement efforts, such as culture change, data systems, payment methods, and management roles. Dr. James was recently awarded the 2011 Deming Cup for his pioneering work in applying the quality improvement techniques originally developed by W. Edwards Deming and others. He holds faculty appointments at the University of Utah School of Medicine (Family Medicine and Biomedical Informatics), Harvard School of Public Health (Health Policy and Management), and the University of Sydney, Australia, School of Public Health. Dr. James serves on several non-profit boards of trustees that are dedicated to clinical improvement.

Thought Leaders Panel: 2 Minutes and 15 Seconds Later: Process Management's Effect on Global Business

In honor of APQC’s 35 year anniversary a group of industry leaders will provide insights and respond to questions on the past, present, and future state of process management; and they will also share how to prepare for the future.

Panel Includes: Jack Grayson| Founder and Executive Chairman, APQC ● Tom Molyneux| Senior Consultant, TIBCO Software Inc. ● Theo Priestley| Principal Business Architect EMEA, Pegasystems Inc. ● Jeff Varney| Senior Adviser, Process Improvement Practice Lead, APQC ● Moderator: Carla O’Dell| Chief Executive Officer, APQC