2012 KM Conference and Training Keynotes

2012 Keynote Speakers

Dr. Carla O'Dell
President, APQC

Dr. Carla O'Dell is president of APQC and considered one of the world’s leading experts in KM. O’Dell has a unique perspective on what works and what doesn’t, what’s hype, and what’s solid. O'Dell led the creation of APQC’s Open Standards BenchmarkingSM research, which standardized the processes and measures that more than 9,000 global organizations use to benchmark and improve performance. She wrote with APQC Chairman C. Jackson Grayson If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice (The Free Press, 1998), a bestseller that put KM on the map as a practical management discipline. She is also co-author with Grayson of American Business: A Two Minute Warning (The Free Press, 1988) and wrote The Executive's Role in Knowledge Management (APQC, 2004). She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at conferences. Joining APQC, O'Dell served as chairperson of the Rewards Conference of the White House Conference on Productivity and helped design the Malcolm Baldrige National Quality Award emanating from that conference.

Chip Conley
Founder and CEO, Joie de Vivre Hospitality and Author, PEAK: How Great Companies GET THEIR MOJO FROM MASLOW

Chip Conley is the founder and CEO of Joie de Vivre Hospitality, California’s largest boutique hotel company which was founded in 1987. Building on transformational leadership practices, and an innovative design formula that enables customers to experience an “identity refreshment,” the company now consists of over 40 unique and award-winning hotels, restaurants and spas across the state with over 3,000 employees and revenues approaching $250 million. Joie de Vivre was awarded the 2nd Best Place to Work in the San Francisco Bay Area in 2008. Chip and his company’s time-tested techniques have been featured in TIME, Fast Company, Fortune, People and the Wall Street Journal. In his most recent book, PEAK: How Great Companies Get Their Mojo from Maslow, Jossey- Bass, 2007, Chip shares his unique prescription for success based on the iconic Hierarchy of Needs. His new theory illustrates how Employees, Customers and Investors are ultimately motivated by peak experiences—and he demonstrates how to create these for each using real-world examples from his own company and peak performers like Southwest Airlines, Apple, Whole Foods Markets, and Harley-Davidson.

Chip has delivered numerous key note presentations and leadership seminars to diverse industries from health care to high-tech to nonprofit arts organizations. He has spoken to hundreds of corporate groups. Chip has been honored with top hospitality industry awards and was selected as one of four finalists for the 2008 “Corporate Hotelier of World” award by the prestigious Hotels magazine. Chip is a big believer in giving back to the community and is recognized as a committed and creative philanthropist. He is the founder of San Francisco’s Annual Celebrity Pool Toss, which has raised over $3 million for inner city youth programs now thriving in the troubled neighborhood where he launched his first hotel. He is a member of the Young President’s Organization and received his BA and MBA from Stanford University. In 2007, Chip was named the Bay Area’s Most Innovative CEO by the SF Business Times, among business leaders across all industries in the Silicon Valley, San Francisco and East Bay business communities.

Nancy Dixon
Researcher and Consultant, Common Knowledge Associates

Dr. Dixon is a researcher and consultant working with clients to understand the impact of change initiatives they have employed. She conducts qualitative studies using in-depth interviews and ethnographic tools. She is the author of eight books as well as over 50 articles that focus on how organizations learn. Dr. Dixon’s consulting company conducts in-depth assessments of knowledge sharing efforts within organizations, e.g. how people are collaborating, sharing knowledge, and making use of lessons learned. She brings extensive research skills to her work from her years as a Professor of Administrative Sciences at The George Washington University in Washington DC. Dr. Dixon has a comprehensive knowledge of the Intelligence Community and has worked extensively in the Health Care Industry. Dr. Dixon serves as an Editorial Reviewer for the Human Resource Development Quarterly and as a Member of the Editorial Board for Management Learning and for Action Learning: Research & Practice. She is a member of the Editorial Advisory Board for the Journal of Workplace Learning. She serves on the Advisory Panel for Battle Command Knowledge Systems. Her book Common Knowledge was recently selected as one of the best 100 business books.

Riley Crane
Senior Postdoctoral Fellow, Massachusetts Institute of Technology

Riley Crane is the Society in Science (Branco Weiss) senior postdoctoral fellow in the Human Dynamics Group at the Media Lab at Massachusetts Institute of Technology (MIT) His research is focused on understanding the hidden patterns behind collective social behavior. A physicist by training, he has spent the last several years quantifying human behavior and social interactions, and has applied his models to such diverse systems as YouTube and the humanitarian response to the Asian tsunami.

In addition to his scientific work, he consults for both businesses and government, and has started several companies which harness the power of social networks and social media. He has also built viral media campaigns for books and the United Nations. His work has been featured in The New York Times and New Scientist, and he has appeared on CNN and The Colbert Report.

Crane is the recipient of the 2009 DARPA Network Challenge, a Pentagon-sponsored competition aimed at exploring the roles the Internet and social networking play in the timely communication, wide-area team-building, and urgent mobilization required to solve broad-scope, time-critical problems.