2009 C Jackson Grayson Quality Pioneer Medal Winners

The judges selected the 2009 winners of the C. Jackson Grayson Distinguished Quality Pioneer Medal from a pool of nominated candidates who have made extraordinary contributions to furthering the cause of quality in their organization or sector. They have used management processes, measurement activities and collaborative teamwork to achieve productivity and other beneficial enhancements to their organizations' performance and mission.

The 2009 winners of the Grayson Medal are:

  • Dr. Terry K. Holliday, Superintendent, Iredell-Statesville Schools (Brevard, NC)
  • David T. Kearns, former Chairman and CEO, Xerox Corporation; former Deputy Secretary, U.S. Department of Education (Stamford, CT)
  • Sister Mary Jean Ryan, FSM; President/CEO, SSM Health Care (St. Louis, MO)
  • Carl G. Thor, President, JarretThor International; former President, APQC (Washington D.C.)
  • Dr. James Zingale, State Government Industry Advisor, Deloitte; former Executive Director, Florida Department of Revenue

Dr. Terry K. Holliday

Superintendent, Iredell-Statesville Schools

Terry HollidayThe C. Jackson Grayson Medal recognizes Dr. Terry K. Holliday for his leadership in using quality, innovation and process improvement in K-12 education and inspiring others to apply these approaches on behalf of all children.

Dr. Holliday believes in 'open-door' leadership, involving all public school stakeholders- parents, teachers, students, and the community- in creating the best possible schools for children.  His achievements in the field had already been recognized with a Superintendent of the Year award before he relocated to the Iredell-Statesville School System.  While there, he was recognized as North Carolina Superintendent of the Year for 2008, and a Jay Robinson finalist in 2007.  Prior to this, he performed various administrative roles in schools as well as a music and band instructor. 

A native of Belton, SC, Dr. Holliday holds a Bachelor of Arts in Music Education from Furman University, and Masters and Educational Specialist degrees from Winthrop University. He earned his Ph.D. in Educational Administration from the University of South Carolina.  He continues to adjudicate band competitions across the nation and is a frequent speaker at state and national conferences.

David T. Kearns

Former Chairman and CEO of Xerox; former Deputy Secretary, U.S. Department of Education

Davis KearnsThe C. Jackson Grayson Medal recognizes David T. Kearns for being one of the first CEOs to transform a major corporation, win the Baldrige Award, and devote himself to adopting those principles in education.
Mr. Kearns was born and raised in Rochester, NY and attended The University of Rochester. After graduating, he began working for IBM where he ultimately rose through the ranks to become Vice President of Data Processing.

In 1971, he moved to Xerox.  With hard work and dedication, he became President in 1977 and Chief Executive Officer in 1982. During his time at Xerox he became a national figure, serving on a number of outside boards and national committees.  Mr. Kearns was renowned as a speaker and panelist. He became particularly interested in educational matters.

He retired from Xerox in 1991 to take an appointment as Deputy Secretary of Education, and worked in Washington for two years. In 1993, he left and went to Harvard University, where he taught for two years in the Graduate School of Education. During his time in Washington and Boston, he authored three books on education.  He currently resides in Stamford, CT.

Sister Mary Jean Ryan, FSM

President/CEO, SSM Health Care

Sister Mary Jean Ryan, FSMThe C. Jackson Grayson Medal recognizes Sister Mary Jean Ryan for her outstanding work and leadership in dramatically driving quality and process improvement and policy in healthcare.

Sister Ryan's leadership in the healthcare quality movement has earned her several honors including the American Hospital Association Award of Honor, recognition as one of the most powerful people in healthcare by Modern Healthcare Magazine for the past six years, the Brotherhood/Sisterhood Award from the National Conference of Community and Justice, and the Missouri Governor's Quality Leadership Award, twice.

Under her guidance, SSM Health Care became the first health care recipient of the Malcolm Baldrige National Quality Award, the nation's premier award for performance excellence and quality achievement.  Throughout her tenure, Sister Ryan has continually emphasized three key themes: preservation of the earth's resources; valuing ethnic and gender diversity; and commitment to Continuous Quality Improvement.

Sister Ryan continues to serve others and is a member of several national, state, local, civic, and health care boards including Premier, Inc. and the SSM Health Care Board of Directors.  She received a nursing diploma at St. Mary's Hospital in Madison, Wisconsin, a Bachelor of Science Degree in nursing from Saint Louis University, and a Master's Degree in Hospital and Health Administration from Xavier University in Cincinnati.  She is the co-author of two books and has been a Franciscan Sister of Mary for more than 40 years.

Carl G. Thor

President, JarretThor International; former President, APQC

Carl G. ThorThe C. Jackson Grayson Medal recognizes Carl G. Thor for his inspiring others to use quality tools and methods during his leadership of APQC (as both President and a member of the Board of Directors), for his promotion of the Malcolm Baldrige National Quality Award and for his ongoing efforts in government.
After 15 years with APQC, Mr. Thor established JarretThor International, a firm specializing in productivity and quality improvement.  He was an integral member of APQC since its founding in 1977, holding roles such as Vice President of Research, President and Vice Chairman.  He was responsible for the research and development of productivity measurement and productivity programs, led several industry studies in productivity, and published statistical research projects on productivity associations to create and improve productivity and quality management, measurement, and reward systems.  Mr. Thor was also active in helping to establish the Shingo Prize.

Mr. Thor holds an A.B. degree from Oberlin College and an M.B.A. in Statistics from the University of Chicago.  He has been an adjunct professor at Houston Baptist University.  Currently, he is a director of Fundaci√≥n Mexicana para La Calidad Total, is a member of the Institute of Industrial Engineers, the Quality and Productivity Management Association, and is a fellow of the World Confederation of Productivity Science.

Dr. James Zingale

State Government Industry Advisor, Deloitte; former Executive Director, Florida Department of Revenue

Dr. James zingaleThe C. Jackson Grayson Medal recognizes Dr. James Zingale for his work leading the transition to a more "business-style" management system in the Florida Department of Revenue.
Currently, Dr. Zingale plays a key role in assisting with developing health care policy for the state of Florida.  The Safety Net Hospital Alliance includes the state's teaching, public, and children's hospitals.  Although they are only ten percent of Florida's hospitals overall, these hospitals provide 50 percent of the charity care and 80 percent of the graduate medical education in Florida.  Dr. Zingale helps ensure these hospitals run as efficiently as possible to continue helping those in need.

Previously, Dr. Zingale served as Interim Executive Director of the Florida Agency for Enterprise Information Technology. From 2000 to 2007, he was Executive Director of the Florida Department of Revenue.  In this role he oversaw implementation of two monumental technology projects-a $110 million Integrated Tax Administration System, which delivered a 10-to-1 return on investment, and an $86 million Integrated Child Support System. His work earned the department the National Excellence Award from the LBJ School of Public Administration.  Dr. Zingale also spent 18 years as leadership staff serving the Florida Legislature, holding key positions throughout his terms.

Dr. Zingale holds a doctoral degree in philosophy and economics from Florida State University, along with a master's degree in economics and a bachelor's degree in business administration from Bowling Green State University.