Using Metrics that Drive Bottom-Line Value

 Using Metrics that Drive Bottom-Line Value

What is this study about?

Our newest best practice study will focus on discovering practices and approaches associated with successful performance measurement. Leading organizations understand that in order to thrive in an ever-changing business environment, they must have timely and actionable information for identifying risks and opportunities. Measurement is vital in helping business leaders uncover those risks and opportunities to ensure management strategies are in place to drive business success. The study scope will include:

• identifying actionable measures,
• ensuring staff buy-in for measurement,
• analyzing metrics to gain insights for proactive decision making, and
• refining measurement to adjust to changing business conditions.
   

Why should I join this study?

Is your organization:

• thinking about developing a new performance measurement system,
• struggling to determine if its current performance measures are delivering the results you expected,
• trying to determine the right mix of key measures, or
• seeking to select the best analytics to identify risks and opportunities?
   

If you answered yes to any of the above questions, then we are sure that this study can help you and your organization.

What are the benefits of participating in this study?

As a participant in this study, you will:

• learn leading edge practices and approaches associated with successful performance measurement systems from APQC experts and fellow practitioners,
• observe how best-practice organizations address issues regarding their performance measurement capabilities through site visits,
• see how effective measurement practices drive breakthrough improvement at the enterprise, operating unit, and individual staff levels,
• establish a network with other business practitioners to gain real-world insights into effective measurement.

Key Dates

• Site Visits: May - June 2012
• Knowledge Transfer Session (Houston): August 15-16, 2012
   

What are my next steps?

•  Download the study proposal to get more in-depth information and key dates.
• Contact your relationship manager at +1 (713) 681-4020 or 1 (800) 776-9676.

• Take our survey to share your measurement practices and get a complimentary report.

Subject Matter Experts

Chris Gardner, APQC
Chris Gardner is director of performance improvement and is responsible for APQC’s performance measurement and process management practice. He is in-charge of APQC’s measurement-oriented research and helps manage APQC’s global benchmarking database. Gardner and his team are also responsible for delivering unique approaches focused on development of measures and performance scorecards, benchmarking, and process improvement methodologies. In addition, he supports all practice areas in serving their clients in the improvement of business processes.

Research Champion

Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

Alliance Partner

Founded in 1962, the International Society for Performance Improvement (ISPI) is the leading international association dedicated to improving productivity and performance in the workplace. ISPI represents Performance Improvement professionals throughout the United States, Canada, and 40 other countries.