Organizations can measure everything under the sun, but if those measures aren't focused on value-added activities and strategic objectives, the organization may not get the return on investment it desires.

The goal of process management is to make the organization better—to give it a stronger position in the marketplace, to grow a work force of engaged and motivated employees, to increase productivity and quality, and ...

Understanding an organization's current level of process management maturity helps leaders make informed decisions about where and how to improve.

How does systematically improving quality impact an organization? How can an organization apply ISO 9001 as a tool for real, tangible improvement and not just as window dressing?

How does systematically improving quality impact an organization? How can an organization apply ISO 9001 as a tool for real, tangible improvement and not just as window dressing?

In 1997, the State of Michigan's Office of Retirement Services was mired in delays and clunky processes.

In 1997, the State of Michigan's Office of Retirement Services was mired in delays and clunky processes.

An organization's approach to process management will differ depending on its business model. So what does an organization with multiple business models do to address the particulars of each model?

An organization's approach to process management will differ depending on its business model. So what does an organization with multiple business models do to address the particulars of each model?

Any large organization considering a process-based approach to improvement has a lot at stake. Imagine if your organization was one of the largest school districts in the United States.