An organization may need to improve its processes, but if it does so without considering the emotions and concerns of its employees, those improvements will not yield the desired results.

Organizations can measure everything under the sun, but if those measures aren't focused on value-added activities and strategic objectives, the organization may not get the return on investment it desires.

Although enterprise quality measurement programs are best managed from the top of an organization, business units should be given some autonomy to choose their own measurement targets and other details about how each ...

Effective quality programs depend on carefully selected, practical measures. This article explains how to design measures and deploy them as standards throughout an enterprise.

Tools and technology make process management more efficient and easier to communicate throughout an organization.

Consultants and researchers can explain process management all day long, but nothing they say will carry more weight than advice offered by organizations that have tried process management.

Understanding an organization's current level of process management maturity helps leaders make informed decisions about where and how to improve.

Change management is at the core of any improvement or initiative.

Governance can make or break process management efforts. Without structure, defined procedures/approvals, or clear roles/responsibilities, process management quickly devolves into chaos.