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APQC's Seven Tenets of Process Management in Depth (Collection)

Process management can revolutionize the way an organization does business and generates value.

Type: Product Collection  Topics: Assessment and Auditing, Business Excellence, Measurement, Business Process Management (BPM), Process, Maturity Assessment, Performance Measurement, Change Management, Organization and Management, Organizational Improvement, Process Improvement, Culture, Process Management, Process Mapping, Organization Structures  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.4.1.7 Understand current state, 12.4.1.8 Define future state, 1.1.3.1 Analyze organizational characteristics, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.5 Identify enterprise core competencies, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 1.2.5 Create organizational design (structure, governance, reporting, etc.), 1.2.5.8 Migrate to new organization, 1.2.6 Develop and set organizational goals, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.1 Create enterprise measurement systems model, 12.4.2.2 Develop change management plans, 12.4.2 Design the change, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change 
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Introduction to Process Frameworks

In this recording, Process Excellence Network's Diana Davis interviews APQC's John Tesmer about process frameworks, why they are used, how organizations benefit from them, and what organizations can learn from ...

Type: Presentations  Topics: Business Process Management (BPM), Business Excellence, Process, Process Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 1.1.3.1 Analyze organizational characteristics, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.2.5 Create organizational design (structure, governance, reporting, etc.), 1.0 Develop Vision and Strategy, 1.2 Develop business strategy 
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Best Practices in Tools and Technology: The Seven Tenets of Process Management

Tools and technology make process management more efficient and easier to communicate throughout an organization.

Type: Best Practices and Business Drivers  Topics: Business Process Management (BPM), Business Excellence, Process, Information Systems, Knowledge and Information Management, Information Technology, Process Improvement, Information Sharing, Information Management, Process Management, Software  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 1.1.3.3 Analyze systems and technology, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.4.2 Design the change, 7.5.4.1 Understand confirmed requirements, 7.5 Develop and maintain information technology solutions, 7.5.4 Create IT services and solutions, 7.5.4.2 Design IT services and solutions, 7.6.1.2 Define deployment process, procedures, and tools standards, 7.6 Deploy information technology solutions, 7.6.1 Develop the IT deployment strategy, 7.7.1.3 Select delivery methodologies and tools, 7.7 Deliver and support information technology services, 7.7.1 Develop IT services and solution delivery strategy 
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Best Practices in Process Improvement: The Seven Tenets of Process Management

The goal of process management is to make the organization better—to give it a stronger position in the marketplace, to grow a work force of engaged and motivated employees, to increase productivity and quality, and ...

Type: Best Practices and Business Drivers  Topics: Continuous Improvement, Business Excellence, Process, Lean, Quality, Process Improvement, Six Sigma, Process Management, Total Quality Management (TQM), Project Management, Organization and Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.4.3 Implement change, 12.4.4.1 Monitor improved process performance, 12.4.4 Sustain improvement, 12.4.4.3 Take corrective action as necessary 
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Practitioner Insights into the Seven Tenets of Process Management

Consultants and researchers can explain process management all day long, but nothing they say will carry more weight than advice offered by organizations that have tried process management.

Type: Articles and White Papers  Topics: Business Process Management (BPM), Business Excellence, Process, Process Improvement, Process Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 1.2.5 Create organizational design (structure, governance, reporting, etc.), 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.4.2 Design the change, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change 
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Using Quality Tools and Principles in K12 Education: Montgomery County Public Schools' Success for Every Student Initiative

Any large organization considering a process-based approach to improvement has a lot at stake. Imagine if your organization was one of the largest school districts in the United States.

Type: Presentations  Topics: Business Process Management (BPM), Business Excellence, Process, Continuous Improvement, Local/State/National Quality Awards, Quality, Performance Measurement, Measurement, Process Measures, Measurement, Quality Measurement, Process Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.5 Conduct gap analysis to understand need for change and degree needed, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change, 12.4.4.1 Monitor improved process performance, 12.4.4 Sustain improvement  Industry: Education (K-12) 
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Evaluating Your Organization's Process Management Capabilities

Even if you have no time to read anything else before attempting to implement process management or take your current competencies to the next level, read this article .

Type: Articles and White Papers  Topics: Assessment and Auditing, Business Excellence, Measurement, Business Process Management (BPM), Process, Business Transformation, Maturity Assessment, Process Improvement, Process Management, Project Management, Organization and Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.4.1.2 Assess readiness for change, 12.4.1.6 Define scope, 12.4.1.7 Understand current state, 1.1.3.1 Analyze organizational characteristics, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.2 Create baselines for current processes, 1.1.3.5 Identify enterprise core competencies, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change 
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Five Ways to Improve Productivity

Organizations frequently talk about increasing productivity, but they rarely outline their concrete approaches for doing it.

Type: Articles and White Papers  Topics: Process Improvement, Business Excellence, Process, Productivity, Organization and Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change 
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Three Paths to Transform Your Business

Organizations can implement business process management (BPM) in many different ways.

Type: Best Practices and Business Drivers  Topics: Business Process Management (BPM), Business Excellence, Process, Business Transformation, Continuous Improvement, Process Improvement, Process Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.4.2 Design the change, 12.4.3 Implement change  Industry: Chemicals, Food/Beverage/Restaurant, Machinery, Machinery Equipment 
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