Quantitative metrics reveal how and when employees engage in knowledge management (KM) approaches, but they can’t always convey the motivation behind engagement or what the eventual outcome is.

When designing measures for a knowledge management (KM) program, return on investment often takes center stage.

Natural gas company El Paso Corporation has figured out how to successfully measure knowledge management value and communicate that value to senior leadership.

Most organizations make some effort to measure participation in their knowledge management (KM) programs, but the best-of-the-best go beyond simply tracking activity levels.

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

When it comes to Enterprise 2.0 tools, efforts to measure return on investment are still in the early stages.

This article lists examples of measures that organizations can use to track collaboration activity, participation, and outcomes.

In conjunction with its 2009-2010 Knowledge Management (KM) Advanced Working Group, APQC developed a set of five implementation guidelines for measuring collaboration.

To justify investment in collaboration tools and approaches, an organization must measure how much collaboration is occurring within its walls and whether that activity is having a positive impact on the ...

An important part of any successful community initiative is knowing when and how to measure results.