APQC recommends instituting a program that enables subject matter experts to showcase their research and pass on tacit knowledge and lessons learned to the rest of the work force.

One way to increase excitement about knowledge sharing and collaboration is to leverage knowledge management (KM) roles as vehicles for employees to enhance their reputations and become more widely known across the ...

APQC recommends that organizations establish governance models with defined roles before launching knowledge management programs.

In this article, APQC KM experts Carla O'Dell and Cindy Hubert describe the role of senior leaders in KM and what steps executives can take to ensure the success of their organizations' KM programs.

Your organizational chart doesn't tell the whole story about how people connect and transfer knowledge through your organization.

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

Determining how many resources and how much of their time to devote to business process management (BPM) implementation can be a challenge.

According to APQC's Collaborative Benchmarking research, the most successful virtual collaboration initiatives are championed by senior leaders who understand the importance of collaboration and how it can benefit ...

This article describes challenges associated with global communities of practice and how best-practice organizations deal with language barriers, time zone differences, and varying cultural norms.