Search results
- Use Stories to Link Knowledge Management Participation to Business Outcomes
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Quantitative metrics reveal how and when employees engage in knowledge management (KM) approaches, but they can’t always convey the motivation behind engagement or what the eventual outcome is.
Type: Best Practices and Business Drivers Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.3.6 Develop project measures and indicators, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change Industry: Construction, Engineering, Petroleum/Oil/Gas- Relevance: 77%
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- Use a Variety of Measures to Assess Knowledge Management Engagement and Impact
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When designing measures for a knowledge management (KM) program, return on investment often takes center stage.
Type: Best Practices and Business Drivers Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.3.6 Develop project measures and indicators, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change Industry: Consulting/Consultants, Engineering, Financial Services/Banking, Government/Military- Relevance: 77%
- Member Price: FREE
- Tracing the Value Path from KM Activities to Business Outcomes
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Executive Director Cindy Hubert and APQC Director of Performance Improvement Chris Gardner answer an audience member’s question ...
Type: Presentations Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
- What Are the Requirements for Measuring KM?
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Executive Director Cindy Hubert and APQC Director of Performance Improvement Chris Gardner answer an audience member’s question ...
Type: Presentations Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
- Getting Senior Management Buy-in for KM Measurement
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Executive Director Cindy Hubert and APQC Director of Performance Improvement Chris Gardner explain why senior management buy-in i ...
Type: Presentations Topics: KM Business Case, Knowledge and Information Management, Knowledge Management (KM), KM Measures Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
- An Introduction to APQC’s KM Measurement Framework
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Director of Performance Improvement Chris Gardner offers a brief description of APQC’s KM Measurement Framework; its four stages ...
Type: Presentations Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
- An Introduction to APQC’s Measurement Alignment Worksheet
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Director of Performance Improvement Chris Gardner provides an overview of APQC’s Measurement Alignment Worksheet and how it can ...
Type: Presentations Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
- Two Types of KM Measurement Challenges: Data vs. Thinking
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Director of Performance Improvement Chris Gardner divides KM measurement into two primary themes: collecting data/information ...
Type: Presentations Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
- Poll: How Urgent Is Your Organization’s Need to Measure KM?
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Executive Director Cindy Hubert and APQC Director of Performance Improvement Chris Gardner ask the 300 KM practitioners on the ...
Type: Presentations Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
- Examples of Common KM Measures
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In this excerpt from APQC’s July 2010 knowledge management (KM) community call, APQC Director of Performance Improvement Chris Gardner presents a snapshot of common KM measures as well as the inputs that feed into ...
Type: Presentations Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.2.2 Evaluate existing knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.3.6 Develop project measures and indicators, 12.3.3 Identify and plan KM projects, 12.3.5.1 Assess alignment with business goals, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.1.10 Develop strategic measures and indicators, 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change- Relevance: 48%
- Member Price: FREE
