In some organizations, knowledge management (KM) is considered overhead that doesn’t directly contribute to the bottom line. In others, however, that status is changing.

For organizations that want to build sustainable knowledge management programs that keep employees engaged, support and commitment from senior leaders are critical.

This article lists 20 questions you can ask yourself when evaluating an existing KM business case or writing a new one.

APQC has identified a formal knowledge management (KM) business case as one of three principal drivers of KM success. Does your organization have a business case for KM?

These are slides from APQC's November 2008 knowledge management (KM) community call presentation. The call featured APQC President Dr.

APQC's Collaborative Benchmarking research shows that, when organizations launch their first communities of practice, funding is typically provided by a central or corporate group that underwrites the initiative.

If an organization wants to maximize the value of its communities of practice, it must establish a rigorous process for evaluating new communities and making sure they are aligned with overall corporate strategy.

In this full video recording from APQC's 2010 knowledge management conference, Jeffrey L. Pratt and Michael S.

This article describes how best-practice organizations develop business cases for implementing expertise locator systems. Included are case examples from Intel and Honeywell.