Knowledge Analytics (SM) is a seven-step process for deploying KM approaches, evaluating their impact, and using the resulting analysis to improve business decision making.

Knowledge Analytics (SM) is a process designed to facilitate conversations with senior leaders and assimilate new, data-driven insights about knowledge into business decision making.

APQC Executive Director Cindy Hubert describes the steps that Alcoa World Alumina, a leading producer of alumina and primary aluminum, took to implement best practices it had learned through benchmarking and embed ...

What does it mean to reach the highest level of knowledge management (KM) maturity? What sets organizations at this level apart from their competition?

Collaboration metrics can be tricky.

Dennis Pearce, enterprise knowledge architect at Lexmark International, discusses Lexmark’s key lessons learned during the development of its virtual collaboration spaces.

Lexmark sees its business in terms of process but also connects all of its efforts to key business value streams.

Dennis Pearce, enterprise knowledge architect at Lexmark International, explains the systematic process Lexmark is using to migrate to a new platform for virtual collaboration and content management.

Dennis Pearce, enterprise knowledge architect at Lexmark International, explains how APQC’s Process Classification Framework provided the structure for Lexmark’s streamlined virtual collaboration ...

Dennis Pearce, enterprise knowledge architect at Lexmark International, describes the benefits of designating certain collaboration spaces as temporary.