In 2007, APQC conducted a Collaborative Benchmarking study to identify best practices for using Web 2.0 and social computing technologies to help employees collaborate and share knowledge.

Given the vast portfolio of knowledge management (KM) and collaboration tools available inside many organizations, it can be difficult for employees to determine which tool is the right one for their purposes.

Smart phones and tablet computers are becoming the principal digital tools of our generation. But how do these technologies affect the way we document and transfer knowledge inside organizations?

This recording features Paul Armstrong, CIO of eNthusa Prove LLC, discussing the role of social networking in knowledge management.

These are slides from APQC’s July 2011 knowledge management (KM) community call presentation.

Infosys  uses a five-stage approach to developing and implementing knowledge management system solutions.

Lexmark International has learned several lessons during its journey in virtual collaboration.

According to APQC's research, best-practice organizations use a wide variety of applications to enable knowledge capture, retention, and transfer.

Many organizations would like their knowledge management (KM) technologies to be fully integrated, but few have achieved this goal.

Forming virtual teams of experts can increase the value an organization receives from its talented or expert employees. Learn how best-practice organizations Boehringer Ingelheim, Cisco Systems, and St.