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- Clearly Define Roles and Responsibilities for Knowledge Management
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APQC recommends that organizations establish governance models with defined roles before launching knowledge management programs.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.2 Establish central KM core group, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.3 Define roles and accountability of core group versus operating units, 12.3.4.2 Define roles and resources, 12.3.4 Design and launch KM projects Industry: Construction, Engineering, Government/Military, Petroleum/Oil/Gas- Relevance: 84%
- Member Price: FREE
- Adopt a Standard, Enterprise Approach to Knowledge Management
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APQC’s Collaborative Benchmarking research reveals that best-practice organizations adopt an enterprise approach to KM, rather than splitting their focus across myriad local solutions.
Type: Best Practices and Business Drivers Topics: KM Strategy, Knowledge and Information Management, Knowledge Management (KM), KM Governance, roles and Job descriptions Processes: 12.3.1.1 Develop governance model, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.2 Establish central KM core group, 12.3.1.3 Define roles and accountability of core group versus operating units, 12.0 Manage Knowledge, Improvement, and Change Industry: Construction, Engineering, Petroleum/Oil/Gas- Relevance: 81%
- Member Price: FREE
- Acknowledge the KM Core Team’s Influence on the Overall Success of the Community Strategy
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APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.2 Establish central KM core group, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.3 Define roles and accountability of core group versus operating units, 12.3.4.2 Define roles and resources, 12.3.4 Design and launch KM projects Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services- Relevance: 70%
- Member Price: FREE
- Knowledge Management Program Governance: Descriptions of a KM Steering Team and KM Core Team
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An effective knowledge management (KM) program is supported by robust governance and infrastructure, including a KM steering team, a KM core team, design teams, training, and IT support.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.1 Develop governance model, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.2 Establish central KM core group, 12.3.1.3 Define roles and accountability of core group versus operating units- Relevance: 56%
- Member Price: FREE
- Provide Governance and Oversight for Knowledge Retention and Transfer Initiatives
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Organizations interested in increasing knowledge retention and transfer should establish oversight functions to supervise and administer knowledge management (KM) processes.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.1 Develop governance model, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.2 Establish central KM core group, 12.3.1.3 Define roles and accountability of core group versus operating units Industry: Aerospace, Construction, Engineering, Government/Military- Relevance: 49%
- Member Price: FREE
- Creating a Shared Funding Model for KM
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According to APQC’s research, a key enabler for creating an effective knowledge management (KM) infrastructure is to divide costs between business units and a centralized corporate function.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.3 Define roles and accountability of core group versus operating units, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.4 Develop funding models Industry: Construction, Engineering, Government/Military, Machinery- Relevance: 49%
- Member Price: FREE