For those who prefer a more interactive, illustrated view of APQC's Process Classification Framework (PCF), Enfocus  has created a colorful expanding tree view of all PCF processes and categories that users can ...

Organizations seeking more information about industry competitors or how other organizations gauge their performance can examine Form 10-K reports for any publicly traded company in the United States. John A.

For benchmarking to truly benefit an organization, benchmarking projects must align with organizational strategy and be connected with actual work.

If your benchmarking team decides to conduct in-depth research at another organization, it can use this checklist to ensure that it properly prepares for the visit, has what it needs during the visit, and is ...

Although a benchmarking team may identify several organizations with best practices worth benchmarking, studying every one of them could be financially unfeasible or untimely.

Secondary research (e.g., reading articles, scouring the Web) usually provides only a limited view of how other organizations actually perform work.

To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may set up a virtual visit to the organization.

To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person.

When a benchmarking team needs pointed information too detailed for a generic survey and does not have time to conduct in-depth interviews with the organizations that can provide that information, a detailed ...

To get the most out of benchmarking, organizations have to think outside the box.