During APQC's 2012 knowledge management conference, APQC and AME (the Association for Manufacturing Excellence) held a special session of the Benchmarking Community of Practice to discuss the challenges facing U.S.

This recorded presentation of APQC's April 2012 Business Excellence Community Call features John Tesmer discussing highlights of the following hot topics identifed by 140+ participants in APQC's Voice of the Customer ...

These slides from APQC's April 2012 Business Excellence Community Call highlight the following hot topics identifed by 140+ participants in APQC's Voice of the Customer research.  Breaking Through Silos: ...

The Intel Quality Award (IQA) is awarded to groups within Intel that innovate, pursue continuous improvement, and uphold the organization's core values.

Intel is the world’s largest semiconductor chip maker, designing and manufacturing a range of computing and communications products.

Calculating the cost of quality is a tricky task. This article offers example calculations and perspectives from other organizations attempting to quantify the value of quality within their businesses.

Measures can be motivators. This article describes how organizations can implement measures as part of an effort to develop a culture of quality within the enterprise.

Organizations can measure everything under the sun, but if those measures aren't focused on value-added activities and strategic objectives, the organization may not get the return on investment it desires.

Organizations need to report quality measures at least quarterly to executives and even more often to management and other roles within the business.

Although enterprise quality measurement programs are best managed from the top of an organization, business units should be given some autonomy to choose their own measurement targets and other details about how each ...