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- Using Metrics that Drive Bottom-Line Value: An Introductory Webinar (Slides)
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Learn the basics of choosing and using metrics to improve your business performance.
Type: Presentations Topics: Performance Measurement, Business Excellence, Measurement, Process Measures, Measurement Processes: 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.4.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.4.1.14 Identify resources and develop measures, 12.4 Manage change, 12.4.1 Plan for change- Relevance: 83%
- Member Price: FREE
- Using Metrics that Drive Bottom-Line Value: An Introductory Webinar
-
Learn the basics of choosing and using metrics to improve your business performance.
Type: Presentations Topics: Performance Measurement, Business Excellence, Measurement, Process Measures, Measurement Processes: 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.4.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.4.1.14 Identify resources and develop measures, 12.4 Manage change, 12.4.1 Plan for change- Relevance: 83%
- Member Price: FREE
- Measuring for Efficiency and Effectiveness
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In this presentation from APQC's 2010 Member Meeting, Jeff Varney, APQC senior process improvement adviser, explains why measures need to be built on a firm understanding of an entire process and the specific ...
Type: Presentations Topics: Process Measures, Business Excellence, Measurement Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.2 Measure process productivity, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time- Relevance: 64%
- Member Price: FREE
- Measurement: Best Practice Approaches for Informed Decision Making
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Well-designed measurement systems that align with strategic goals can provide enormous guidance for executives and managers.
Type: Articles and White Papers Topics: Business Excellence, Measurement Frameworks, Measurement, Performance Measurement, Process Measures, Corporate Performance Measures, Measurement, Balanced Scorecard, Quality Measurement Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures, 12.1.1.2 Establish performance monitoring frequency, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time- Relevance: 59%
- Member Price: FREE
- Nonmember Price: $50.00
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- The Best Measures to Take
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Cindy Hubert, executive director of custom solutions at APQC, discusses measures organizations consistently find helpful along with general facts about measurement.
Type: Presentations Topics: Performance Measurement, Business Excellence, Measurement Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.2 Measure process productivity, 12.1.5 Measure cycle time- Relevance: 51%
- Member Price: FREE
- Importance of Early Process Performance Indicators
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An organization must measure more than the results of its processes to accurately gauge performance. Early performance indicators (leading indicators) are essential to comprehensive measurement and improvement.
Type: Best Practices and Business Drivers Topics: Business Excellence, Business Process Management (BPM), Process, Process Measures, Measurement Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.1 Create enterprise measurement systems model, 12.1.1.1 Establish performance measures, 12.1.2 Measure process productivity, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time Industry: Chemicals, Transportation/Freight Carriers- Relevance: 49%
- Member Price: FREE