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Using Metrics that Drive Bottom-Line Value: An Introductory Webinar (Slides)

Learn the basics of choosing and using metrics to improve your business performance.

Type: Presentations  Topics: Performance Measurement, Business Excellence, Measurement, Process Measures, Measurement  Processes: 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.4.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.4.1.14 Identify resources and develop measures, 12.4 Manage change, 12.4.1 Plan for change 
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Using Metrics that Drive Bottom-Line Value: An Introductory Webinar

Learn the basics of choosing and using metrics to improve your business performance.

Type: Presentations  Topics: Performance Measurement, Business Excellence, Measurement, Process Measures, Measurement  Processes: 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.4.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.4.1.14 Identify resources and develop measures, 12.4 Manage change, 12.4.1 Plan for change 
  • Relevance: 78%
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Using Quality Tools and Principles in K12 Education: Montgomery County Public Schools' Success for Every Student Initiative

Any large organization considering a process-based approach to improvement has a lot at stake. Imagine if your organization was one of the largest school districts in the United States.

Type: Presentations  Topics: Business Process Management (BPM), Business Excellence, Process, Continuous Improvement, Local/State/National Quality Awards, Quality, Performance Measurement, Measurement, Process Measures, Measurement, Quality Measurement, Process Management  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.5 Conduct gap analysis to understand need for change and degree needed, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change, 12.4.4.1 Monitor improved process performance, 12.4.4 Sustain improvement  Industry: Education (K-12) 
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Measuring for Efficiency and Effectiveness

In this presentation from APQC's 2010 Member Meeting, Jeff Varney, APQC senior process improvement adviser, explains why measures need to be built on a firm understanding of an entire process and the specific ...

Type: Presentations  Topics: Process Measures, Business Excellence, Measurement  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.2 Measure process productivity, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time 
  • Relevance: 58%
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Measurement: Best Practice Approaches for Informed Decision Making

Well-designed measurement systems that align with strategic goals can provide enormous guidance for executives and managers.

Type: Articles and White Papers  Topics: Business Excellence, Measurement Frameworks, Measurement, Performance Measurement, Process Measures, Corporate Performance Measures, Measurement, Balanced Scorecard, Quality Measurement  Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures, 12.1.1.2 Establish performance monitoring frequency, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time 
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Financial Analysis

This article explains how to analyze the cost/savings of a business solution using payback and return on investment (ROI) calculations.

Type: Tools and Templates  Topics: Accounting, Finance and Accounting, Assessment and Auditing, Business Excellence, Measurement, Cost Accounting  Processes: 8.1 Perform planning and management accounting, 8.0 Manage Financial Resources, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.1 Create enterprise measurement systems model, 12.1.3 Measure cost effectiveness, 8.1.2 Perform cost accounting and control, 8.1.3 Perform cost management 
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Cost of Quality Calculation

This article explains how to calculate the impact low quality has on business outcomes. The cost of quality is often calculated to track and prevent unnecessary costs.

Type: Tools and Templates  Topics: Accounting, Finance and Accounting, Assessment and Auditing, Business Excellence, Measurement, Cost Accounting, Financial Analytics, Performance Management, Quality  Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.3 Measure cost effectiveness, 8.1.2 Perform cost accounting and control, 8.0 Manage Financial Resources, 8.1 Perform planning and management accounting, 8.1.3 Perform cost management 
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Formulas to Assess the Impact of Improvements on Cost in Health Care

These formulas, developed by the Institute for Healthcare Improvement, enable organizations to predict the impact improvement efforts will have on labor and medication costs.

Type: Tools and Templates  Topics: Quality, Business Excellence, Process Management, Process  Processes: 1.3 Manage strategic initiatives, 1.0 Develop Vision and Strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness  Industry: Healthcare 
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Decrease Cost by Reducing Waste: Sample Health Care Financials

The financial example in this article illustrates the kinds of gains enabled by a concentrated focus on waste reduction (coupled with quality maintenance) in health care.

Type: Articles and White Papers  Topics: Quality, Business Excellence, Process Management, Process  Processes: 1.3 Manage strategic initiatives, 1.0 Develop Vision and Strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness  Industry: Healthcare 
  • Relevance: 46%
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Tools to Prioritize Improvement Projects in Health Care

These tools help health care organizations see where improvements will make the biggest impact.

Type: Tools and Templates  Topics: Quality, Business Excellence, Process Management, Process  Processes: 1.3 Manage strategic initiatives, 1.0 Develop Vision and Strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.3 Measure cost effectiveness  Industry: Healthcare 
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