Calculating the cost of quality is a tricky task. This article offers example calculations and perspectives from other organizations attempting to quantify the value of quality within their businesses.

Measures can be motivators. This article describes how organizations can implement measures as part of an effort to develop a culture of quality within the enterprise.

Organizations can measure everything under the sun, but if those measures aren't focused on value-added activities and strategic objectives, the organization may not get the return on investment it desires.

Organizations need to report quality measures at least quarterly to executives and even more often to management and other roles within the business.

Although enterprise quality measurement programs are best managed from the top of an organization, business units should be given some autonomy to choose their own measurement targets and other details about how each ...

Effective quality programs depend on carefully selected, practical measures. This article explains how to design measures and deploy them as standards throughout an enterprise.

It can be tempting to create elaborate templates, guidelines, and directives when building an enterprise-wide quality measurement program.

Quality measurement programs need strong governance to make a lasting contribution to the organization.

An organization can take time, effort, and countless resources to create an intricate quality measurement system, but it will never help the business reach its goals unless that measurement system aligns with the ...

Measuring quality throughout an organization is a challenging endeavor, but many organization are beginning to develop programs to measure quality in every area of the organization, not just in manufacturing or ...