APQC's perspective on best practices in Using Competitors to Build Customer Relations, featuring case examples from Eastman Kodak, Fidelity, and MEDRAD.

Learn how MEDRAD Inc., a leading provider of medical devices and services worldwide, supports strategic growth through planning.

Learn how Bank of America guides its consumer and commercial banking operations through careful strategic planning.

Learn how Palmetto GBA, a Medicare insurance administrator, develops and shifts strategic plans. The organization shares how it handles changing government contracts and meets critical targets.

In the fast-moving electronics industry, Siemens Medical Solutions leverages rigorous planning processes to translate technology into lasting and proven health care innovations.

See how the U.S. Postal Service (USPS) prepared to move toward a commercial, revenue-oriented approach. Learn how USPS conducts operational, financial, product, and market planning.

This article originally appeared in the Competitive Intelligence magazine, v.6 n.5, published by the Society of Competitive Intelligence Professionals ( www.scip.org ).

The Naval Facilities Engineering Command (NAVFAC) has responsibility for planning, design, construction, maintenance, and repair of the Navy's constructed environment.

A summary of secondary research providing organization examples, trends, best approaches and insights about business intelligence. Further information may be found within the articles cited.

Taken from, "Taking Knowledge and Best Practices to the Bottom Line" , Jack Grayson, Founder and Chairman of APQC, speaks about the significant performance gaps in the educational system.