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Results for: 7.8.3 Manage IT knowledge life cycle 
- Organizing Enterprise-Wide IT Efforts Using APQC's Process Classification Framework
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At one APQC member organization, IT is using APQC's Process Classification Framework (PCF) to link IT applications to processes and to functions.
Type: Case Studies Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Records Management, Information Management, Computer Networks, Information Services, Networks, Process Management, Process Mapping Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.0 Manage Information Technology, 7.1.1.4 Define and establish IT architecture and development standards, 7.1.1 Develop the enterprise IT strategy, 7.1.2 Define the enterprise architecture, 7.1.2.3 Maintain the relevance of the enterprise architecture, 7.4 Manage enterprise information, 7.4.2 Define the enterprise information architecture, 7.4.4 Perform enterprise data and content management, 7.5.3 Develop and maintain IT services and solutions architecture, 7.5 Develop and maintain information technology solutions, 7.8.3.5 Evaluate and improve IT knowledge strategies and processes, 7.8 Manage IT knowledge, 7.8.3 Manage IT knowledge life cycle Industry: Electronics, Professional Services/Business Services- Relevance: 58%
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- IT Help Desk Metrics - Secondary Research Summary
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A summary of secondary research focused on IT help desk and service metrics. Further information may be found within the articles cited.
Type: Articles and White Papers Topics: Information Technology, Knowledge and Information Management, Information Sharing, Information Management Processes: 7.0 Manage Information Technology, 7.8.3 Manage IT knowledge life cycle, 7.8 Manage IT knowledge- Relevance: 53%
- Member Price: FREE
