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- Organizing Enterprise-Wide IT Efforts Using APQC's Process Classification Framework
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At one APQC member organization, IT is using APQC's Process Classification Framework (PCF) to link IT applications to processes and to functions.
Type: Case Studies Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Records Management, Information Management, Computer Networks, Information Services, Networks, Process Management, Process Mapping Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.0 Manage Information Technology, 7.1.1.4 Define and establish IT architecture and development standards, 7.1.1 Develop the enterprise IT strategy, 7.1.2 Define the enterprise architecture, 7.1.2.3 Maintain the relevance of the enterprise architecture, 7.4 Manage enterprise information, 7.4.2 Define the enterprise information architecture, 7.4.4 Perform enterprise data and content management, 7.5.3 Develop and maintain IT services and solutions architecture, 7.5 Develop and maintain information technology solutions, 7.8.3.5 Evaluate and improve IT knowledge strategies and processes, 7.8 Manage IT knowledge, 7.8.3 Manage IT knowledge life cycle Industry: Electronics, Professional Services/Business Services- Relevance: 49%
- Member Price: FREE
- Nonmember Price: Download FREE
- How Do You Know That? Who Told You So?
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Dr. G. Anthony Gorry of Rice University showed his audience at APQC's May 2007 knowledge management conference what effect computers and the Internet are having on our work and on us as people.
Type: Articles and White Papers Topics: Information Technology, Knowledge and Information Management Processes: 7.8 Manage IT knowledge, 7.0 Manage Information Technology- Relevance: 46%
- Member Price: FREE
- Service Oriented Architecture: Building Efficiency Into IT Needs
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Why do experts continue to insist that SOA is so important?
Type: Articles and White Papers Topics: Information Technology, Knowledge and Information Management Processes: 7.8 Manage IT knowledge, 7.0 Manage Information Technology- Relevance: 45%
- Member Price: FREE
- IT Help Desk Metrics - Secondary Research Summary
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A summary of secondary research focused on IT help desk and service metrics. Further information may be found within the articles cited.
Type: Articles and White Papers Topics: Information Technology, Knowledge and Information Management, Information Sharing, Information Management Processes: 7.0 Manage Information Technology, 7.8.3 Manage IT knowledge life cycle, 7.8 Manage IT knowledge- Relevance: 44%
- Member Price: FREE
- Knowledge Mapping Quick Start
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In this quick start to knowledge mapping, Abrams explains the differences in user-centric and document-centric knowledge mapping and the best uses for each.
Type: Presentations Topics: KM Culture, Knowledge and Information Management, Knowledge Management (KM), Marketing and customer Processes: 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.0 Manage Knowledge, Improvement, and Change, 7.8.2 Develop and maintain IT knowledge map, 7.0 Manage Information Technology, 7.8 Manage IT knowledge- Relevance: 44%
- Member Price: FREE
- Using IT to Support KM - Texas Instruments Inc. Case Study
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This eight-page profile of Texas Instruments Inc. provides an organizational background, along with a summary of the manufacturer's experience in using information technology to support knowledge management.
Type: Case Studies Topics: Information Management, Knowledge and Information Management Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 7.8.1 Develop IT knowledge management strategy, 7.0 Manage Information Technology, 7.8 Manage IT knowledge- Relevance: 44%
- Member Price: FREE
- Nonmember Price: $50.00
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- Using IT to Support KM - World Bank Case Study
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This 15-page profile of the Worl Bank provides an organizational background, along with a summary of the financial and advisory services company's experience in using information technology to support knowledge ...
Type: Case Studies Topics: Information Management, Knowledge and Information Management Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 7.8.1 Develop IT knowledge management strategy, 7.0 Manage Information Technology, 7.8 Manage IT knowledge- Relevance: 44%
- Member Price: FREE
- Nonmember Price: $50.00
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- Using IT to Support KM - National Semiconductor Corporation Case Study
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This six-page profile of National Semiconductor Corporation provides an organizational background, along with a summary of the California-base company's experience in using information technology to support knowledge ...
Type: Case Studies Topics: Information Management, Knowledge and Information Management Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 7.8.1 Develop IT knowledge management strategy, 7.0 Manage Information Technology, 7.8 Manage IT knowledge- Relevance: 44%
- Member Price: FREE
- Nonmember Price: $50.00
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- Using IT to Support KM - Sequent Computer Systems Case Study
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This 11-page profile of Sequent Computer Systems Inc.
Type: Case Studies Topics: Information Management, Knowledge and Information Management Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 7.8.1 Develop IT knowledge management strategy, 7.0 Manage Information Technology, 7.8 Manage IT knowledge- Relevance: 44%
- Member Price: FREE
- Nonmember Price: $50.00
- Add to Cart
