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Best Practices in Tools and Technology: The Seven Tenets of Process Management

Tools and technology make process management more efficient and easier to communicate throughout an organization.

Type: Best Practices and Business Drivers  Topics: Business Process Management (BPM), Business Excellence, Process, Information Systems, Knowledge and Information Management, Information Technology, Process Improvement, Information Sharing, Information Management, Process Management, Software  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 1.1.3.3 Analyze systems and technology, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.4.2 Design the change, 7.5.4.1 Understand confirmed requirements, 7.5 Develop and maintain information technology solutions, 7.5.4 Create IT services and solutions, 7.5.4.2 Design IT services and solutions, 7.6.1.2 Define deployment process, procedures, and tools standards, 7.6 Deploy information technology solutions, 7.6.1 Develop the IT deployment strategy, 7.7.1.3 Select delivery methodologies and tools, 7.7 Deliver and support information technology services, 7.7.1 Develop IT services and solution delivery strategy 
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Choose Appropriate Tools to Support Process Frameworks

Selecting the best technology and other tools to support the implementation and maintenance of a process framework is critical.

Type: Best Practices and Business Drivers  Topics: Business Process Management (BPM), Business Excellence, Process, Content management, Knowledge and Information Management, Information Management, Document Management, Change Management, Organization and Management, Information Systems, Information Technology, Process Management, Project Management, Product Development, Organization Structures  Processes: 1.2.5.8 Migrate to new organization, 1.2 Develop business strategy, 1.2.5 Create organizational design (structure, governance, reporting, etc.), 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.4.2 Design the change, 12.4 Manage change, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change, 7.5.4 Create IT services and solutions, 7.0 Manage Information Technology, 7.5 Develop and maintain information technology solutions, 7.6.2.1 Plan change deployment, 7.6 Deploy information technology solutions, 7.6.2 Plan and implement changes  Industry: Energy and Utility, Engineering, Financial Services/Banking, Insurance, Metals, Mining, Petroleum/Oil/Gas, Printing & Publishing, Professional Services/Business Services, Steel, Transportation/Freight Carriers 
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Business Process Management II: Using Technology to Enable Business Processes - Study Overview

APQC's 2006 Business Process Management II: Using Technology to Enable Business Processes study investigated the connections between business process management (BPM) and the technologies that support it.

Type: Best Practices and Business Drivers  Topics: Business Process Management (BPM), Business Excellence, Process, Information Technology, Knowledge and Information Management, Process Improvement, Process Management  Processes: 1.1.3.3 Analyze systems and technology, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.1.2 Identify long-term IT needs of the enterprise in collaboration with stakeholders, 7.5.4 Create IT services and solutions, 7.5 Develop and maintain information technology solutions  Industry: Aerospace, Chemicals, Food/Beverage/Restaurant, Government/Military, Hospitality, Transportation/Freight Carriers 
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Technology for Sales and Operations Planning at Newell Rubbermaid

Diana Mark, supply chain manager at Newell Rubbermaid, describes the technology the organization uses to enable sales and operations planning (S&OP) processes across the organization.

Type: Presentations  Topics: Sales and Operations Planning, Supply Chain Management, Supply Chain Planning, Information Technology, Knowledge and Information Management, Data Management, Information Management  Processes: 4.0 Deliver Products and Services, 4.1.1 Develop production and materials strategies, 4.1 Plan for and acquire necessary resources (Supply Chain Planning), 4.1.2 Manage demand for products and services, 4.5 Manage logistics and warehousing, 7.5 Develop and maintain information technology solutions, 7.0 Manage Information Technology  Industry: Consumer Products/Packaged Goods, Durable Goods, Rubber & Plastics 
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Organizing Enterprise-Wide IT Efforts Using APQC's Process Classification Framework

At one APQC member organization, IT is using APQC's Process Classification Framework (PCF) to link IT applications to processes and to functions.

Type: Case Studies  Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Records Management, Information Management, Computer Networks, Information Services, Networks, Process Management, Process Mapping  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.0 Manage Information Technology, 7.1.1.4 Define and establish IT architecture and development standards, 7.1.1 Develop the enterprise IT strategy, 7.1.2 Define the enterprise architecture, 7.1.2.3 Maintain the relevance of the enterprise architecture, 7.4 Manage enterprise information, 7.4.2 Define the enterprise information architecture, 7.4.4 Perform enterprise data and content management, 7.5.3 Develop and maintain IT services and solutions architecture, 7.5 Develop and maintain information technology solutions, 7.8.3.5 Evaluate and improve IT knowledge strategies and processes, 7.8 Manage IT knowledge, 7.8.3 Manage IT knowledge life cycle  Industry: Electronics, Professional Services/Business Services 
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Tools and Technologies: Essential to Business Process Management

The application of appropriate technological tools is critical to business process management (BPM) success.

Type: Presentations  Topics: Information Technology, Knowledge and Information Management, Process Management, Business Excellence, Process  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.5 Develop and maintain information technology solutions, 7.0 Manage Information Technology 
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Support IT Components of Business Process Management from the Top Down

IT solutions for business process management (BPM) need top-down structures and leadership support to facilitate their development and implementation.

Type: Best Practices and Business Drivers  Topics: Business Process Management (BPM), Business Excellence, Process, Information Technology, Knowledge and Information Management, Organization Structures, Organization and Management  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.5 Develop and maintain information technology solutions, 7.0 Manage Information Technology  Industry: Chemicals, Consumer Products/Packaged Goods, Food/Beverage/Restaurant, Hospitality 
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Embracing Simplicity in Performance Measurement Systems

Performance measurement systems work best when they are simple and straightforward to use and interpret. Learn the strategies best-practice organizations L.L.

Type: Best Practices and Business Drivers  Topics: Business Excellence, Measurement Analytics, Measurement, Information Management, Knowledge and Information Management, Information Technology, Measurement, Portals and Collaboration  Processes: 7.0 Manage Information Technology, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.1 Create enterprise measurement systems model, 7.4 Manage enterprise information, 7.5.4 Create IT services and solutions, 7.5 Develop and maintain information technology solutions, 7.5.4.2 Design IT services and solutions  Industry: Financial Services/Banking, Retail/Catalog/Mail Order, Telecommunication 
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Benefits of Using Collaborative Tools

APQC's perspective on best practices in Benefits of Using Collaborative Tools, featuring case examples from Bausch & Lomb, Texas Instruments.

Type: Best Practices and Business Drivers  Topics: Process Improvement, Business Excellence, Process  Processes: 7.5 Develop and maintain information technology solutions, 7.0 Manage Information Technology 
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Content Migration: Planning and Executing the Successful Conversion of Data

Content migration solutions are numerous and varied. That's why doing your homework before deciding on a particular solution is absolutely necessary to ensure that your migration goes smoothly.

Type: Articles and White Papers  Topics: Information Management, Knowledge and Information Management, Information Technology, Data Management  Processes: 7.0 Manage Information Technology, 7.5 Develop and maintain information technology solutions 
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