In 2007, APQC conducted a Collaborative Benchmarking study to identify best practices for using Web 2.0 and social computing technologies to help employees collaborate and share knowledge.

Andrew Downard, director of supply chain at Newell Rubbermaid, explains the calculations used by the organization to get a holistic view of sales and operations planning (S&OP) performance based on quantitative ...

Lexmark's initial enterprise content management (ECM) implementation resulted in hundreds of content and collaboration spaces, which ultimately confused and discouraged valuable employee participation and knowledge ...

In this article, Kelly Bedrich, APQC's director of e-business and information technology, describes APQC's new open source Drupal Web platform, the robust programming community that supports Drupal, and the ...

At one APQC member organization, IT is using APQC's Process Classification Framework (PCF) to link IT applications to processes and to functions.

Marathon Oil Corporation has implemented APQC's Process Classification Framework across the enterprise to aid in content management, risk management, and benchmarking.

Chris Meyer, chief executive of Monitor Networks and a keynote speaker at APQC's 2009 KM conference, describes how Web 2.0 capabilities could be applied to the medical industry and how current applications of such ...

Chris Meyer, chief executive of Monitor Networks and a keynote speaker at APQC's 2009 KM conference, describes how recent technological advances have changed the way we store and use knowledge, first through ...

Accurate data is essential to an effective performance measurement system. Investment up front in superior data management systems increase the changes of long-term success.

Measurement systems always require appropriate technology.